James Careless

Photo of a commercial call center operation
For call centers, offshoring is a double-edged sword 
Commercial call centers move their operations from country to country, often to save just a couple of cents per call. But that may be penny-wise, dollar-foolish thinking, given the customer fallout that often follows.
Retailers use video to improve operations, not just enhance security 4
Long used by retailers as a technology designed to deter crime or prosecute theft, video is now being leveraged to enhance operations within the enterprise.
RFID's surprising evolution
RFID started as a tool for retailers to track their inventories, but now the technology is being used for a whole lot more.
Tactivo hardens iPhone with smart card, fingerprint identification (with related video)
Government iPhone users can add smart-card and fingerprint-recognition security to their handhelds by putting them into Tactivo cases made by Precise Biometrics.
BearCom exec: Narrowbanding deadline not all bad news
Despite the stern tone of the FCC narrowbanding-compliance warnings, Ian Torok — director of technical services for two-way-radio vendor BearCom — is upbeat about the deadline.
Interact beefs up cloud-based records management for larger agencies
InterAct has bulked up its cloud-based records-management system to meet the needs state and large urban public-safety agencies.
CommScope upgrades GeoLENS to locate LTE subscribers
CommScope has upgraded its mobile location software to cover LTE users. Specifically, the company’s GeoLENs Mobile Location Center (MLC) 10.3 extends the software’s 2G/3G locator capability to 4G LTE networks.
Iridium unveils world’s smallest satellite transceiver
Iridium's model 9603 two-way data transceiver is smaller than a matchbook.
Dual-polarized MIMO antenna addresses in-building LTE coverage issues
Galtronics Corp. recently unveiled dual-polarized antennas designed for the in-building 4G/LTE market.
Motorola scores first 900 MHz ASTRO 25 digital-radio sale to public utility (with related video)
ComEd — the largest electric utility in Illinois, serving the Chicago and Northern Illinois areas — recently signed a $22 million contract with Motorola Solutions for the company’s a 900 MHz ASTRO 25 digital trunked radio system.
N.J. police, emergency management send free text alerts to public phones, PDAs (with related video)
Mobile users who subscribe to the free Nixle Connect emergency alert service now can receive real-time alerts from New Jersey State Police and New Jersey Office of Emergency Management.
Sentinel microwave antennas do more, cost less to operate
CommScope’s new Sentinel microwave antenna is designed to provide better performance for microwave backhauls, while reducing deployment and operating costs for carriers.
NowForce connects first responders to dispatch via cell phones
The NowForce apps allow CAD systems to track the real-time location of cellphone-carrying officers and integrate this data into their dispatch system.
Sensear to unveil Smart Plug 2 at IWCE (with related video)
The Smart Plug 2 will provide the ability to hear speech via amplified earplugs amid noises up to 112dB, up from the 95dB provided by the original Smart Plug.
Interoperability software brings smart devices, LMR together in one platform (with related video)
Covia Labs has released Alert & Respond, an interoperable software package that allows smartphones and tablets to run on existing public-safety networks.

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