For call centers, offshoring is a double-edged sword
Commercial call centers move their operations from country to country, often to save just a couple of cents per call. But that may be penny-wise, dollar-foolish thinking, given the customer fallout that often follows.
RFID's surprising evolution
RFID started as a tool for retailers to track their inventories, but now the technology is being used for a whole lot more.
CommScope upgrades GeoLENS to locate LTE subscribers
CommScope has upgraded its mobile location software to cover LTE users. Specifically, the company’s GeoLENs Mobile Location Center (MLC) 10.3 extends the software’s 2G/3G locator capability to 4G LTE networks.