The Association of Public-Safety Communications Officials (APCO) and the National Emergency Number Association (NENA) released the second version of an American National Standard (ANS) to assist public-safety answering point (PSAP) managers and their governing authorities to identify their current level of service capability.

APCO/NENA ANS 1.102.2-2010: PSAP-Service Capability Criteria Rating Scale is an assessment tool that facilitates an objective review of the current capabilities of the PSAP against models representing the best level of preparedness, survivability and sustainability amidst a wide range of natural and manmade events. The self-evaluation assessment tool provides the basis for discussion with funding bodies concerning the PSAP status in regard to their current technological position and readiness or effectiveness to survive certain risks associated with local vulnerabilities. The American National Standards Institute (ANSI) approved this ANS on July 28.

The new version of the ANS can be downloaded at