Dec 20, 2010 4:35 PM

The Pasco County (Fla.) Emergency Communications/911 Center recently upgraded its emergency call centers with the Sentinel Patriot call-processing and Aurora management information system (MIS) solutions from PlantCML.

The geo-diverse Sentinel Patriot solution will allow the emergency call centers in Dade City, New Port Richey, Port Richey and Zephyrhills to maintain autonomy while giving their call takers full mobility to provide remote assistance, share information, access data sources and connect with each supporting agency.

The Sentinel Patriot is based on a distributed Internet Protocol (IP) architecture, featuring a fully integrated PBX with redundant servers and no single point of failure. It also offers a full suite of computer telephony features that include automatic call distribution (ACD), automatic number identification (ANI) and automatic location identification (ALI) capabilities.

 
Integrating the Sentinel Patriot solution with the Aurora MIS solution will improve the effectiveness of Pasco County’s 911 services by enhancing management’s ability to gather, organize, data mine and report on call center metrics. It includes advanced reporting options that can be customized to fit specific needs and ad hoc reporting requirements.

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