With public-safety answering points (PSAPs) migrating to IP-based, next-generation systems, the 911 landscape promises to change forever. In this eZine, we examine some of the challenges facing the 911 community during this transitional period, including an in-depth discussion with National Emergency Number Association (NENA) CEO Brian Fontes about the need for new funding models to pay for technological upgrades in today’s environment. As the communications habits of consumers change, the approaches to financing emergency-calling operations need to evolve, as well, according to Fontes. Other features of the online publication include:

  • A story about the importance of geographic information systems (GIS) data in next-generation systems;
  • A column from IWCE’s Urgent Communications Editor Donny Jackson about technological progress and deployments that take important step in making next-generation 911 a reality;
  • A story and links to videos and podcasts that highlight demonstrations and new product announcements made at the NENA 2015 show in Denver; and
  • A column from Mary Boyd—a respected member of the 911 community—written in tribute to the efforts of 911 telecommunicators. 

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