NENA statement on FCC's actions regarding 911 reliability

NENA – The 9-1-1 Association ( applauds today’s action by the Federal Communications Commission (FCC) to improve 9-1-1 reliability (PS Docket No. 13-75) and the reliability and continuity of communication networks, including broadband technologies (PS Docket No. 11-60). 

This action will increase the likelihood of reaching 9-1-1 in times of emergency by requiring telecommunications infrastructure owners to certify compliance with best practices and routinely audit network elements that are essential for 9-1-1 service, such as path diversity. While there can never be a fail-proof assurance that telecommunications infrastructure will survive every man-made or natural disaster, today’s action lays out a process to routinely certify those elements of infrastructure that are essential to sustaining and restoring 9-1-1 service.

NENA recognizes that mandatory circuit audits and certification processes will come at a cost, but these costs must be weighed against the value of 9-1-1 service to the thousands of Americans who face emergencies every day.  With nearly 250 million 9-1-1 calls made each year in the United States, it is critical that all parties with responsibility for provisioning 9-1-1 service routinely assess the critical elements of their networks and other facilities.  

Today’s action establishes a solid foundation for the Commission’s anticipated trials of all-IP service. NENA is pleased that the Commission is moving swiftly to implement IP-transition trials, and looks forward to working with the Commission to ensure that 9-1-1 is available to all consumers during and after the transition to an IP-environment.

About NENA: The 9-1-1 Association

The National Emergency Number Association (NENA) serves its members and the greater public safety community as the only professional organization solely focused on 9-1-1 policy, technology, operations, and education issues. The association works with public policy leaders, emergency services, and telecommunications industry partners, like-minded public safety associations, and other stakeholder groups to develop and carry out critical programs and initiatives to improve 9-1-1; to facilitate the creation of an IP-based Next Generation 9-1-1 system; and to establish industry leading standards, training, and certifications. Find out more at

We use cookies to improve your website experience. To learn about our use of cookies and how you can manage your cookie settings, please see our Cookie Policy. By continuing to use the website, you consent to our use of cookies.