The Westminster Police and Fire Communications Center recently collaborated with Qwest Communications to upgrade its call-processing system to PlantCML’s Sentinel Patriot call-processing solution. The upgrade also includes the installation of the company’s management information system solution, Aurora, and managed services. Aurora MIS for call-center management offers a number of features for enhancing management’s ability to gather, organize, data-mine and report on call-center metrics. It also helps the agency analyze data, generate alerts and identify trends as incidents develop, allowing timely decision- making for crisis management, according to the company.