PlantCML released the management information system (MIS) solution dubbed Aurora, to work in tandem with the VESTA call-processing solution. The Aurora MIS includes a near-real-time desktop, providing supervisors and managers an effective tool for overseeing call-handling activities. It includes a reporting engine with a number of pre-defined templates that are expandable to thousands of reports. An ad-hoc reporting engine allows for custom report creation to supplement the advanced predefined templates.