SandCherry and Datria Systems have jointly developed a solution dubbed Ticket Master that enables utility and enterprise personnel equipped with two-way radios to talk to Datria’s self-service applications using SandCherry’s Voice4 Radio platform.

By enabling field personnel to talk directly to the application, Ticket Master reduces the load on operators and dispatchers, the companies said. Self-service applications have become popular in the consumer sector, where they are used to pay bills, check bank balances or purchase products.

Originally Web-based, such applications later became voice-enabled, but were limited to wireline and wireless phones. But the Voice4 platform allows voice-enabled applications to be simultaneously deployed for two-way radios and push-to-talk handsets as well, according to SandCherry.