E-911 director: Even small PSAPs can provide text-to-911 services

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Nicola "Nicki" Tidey, E-911 director of Orange County Emergency Communications in Virginia, talks with Jill Nolin of IWCE's Urgent Communications about how her rural PSAP is migrating to a next-generation 911 phone system (VESTA 4.x). "Just because we're a small agency doesn't mean we don't have the need to … be able to receive text messages for 911," Tidey said. 

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