Emergency-response operations deal with life-and-death situations on a regular basis. Callers must be able to reach 911 telecommunicators every hour of every day. Service cannot be interrupted—not even briefly—and communications must be clear. Anything less than 100% reliability is unacceptable. Accomplishing this level of reliability as public-safety answering points (PSAPs) move to VoIP, add support for video, and integrate voice and data networks requires a comprehensive ...

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