‪Cassidian Communications and service provider Industrial Communications & Electronics recently upgraded the 911 equipment at the Billings (Mont.) City/County 911 Center. The upgrade includes the Sentinel Patriot call-processing solution, the Aurora management information system (MIS) solution and a comprehensive suite of managed services from Cassidian Communications.‬

The eight-position 911 center is now outfitted with the latest call handling equipment. The call takers are responsible for answering all emergency and administrative calls from within Yellowstone County and dispatching for the City of Billings Police Department, the Yellowstone County Sheriff’s Office, the Billings Fire Department, 15 rural fire departments, four ambulance services, the Crash/Fire/Rescue Team at Logan International Airport and various state and federal agencies needing to communicate with local agencies. In 2011, the 911 center received 58,817 emergency calls and dispatched 242,583 calls for service.‬

‪In August 2011, Billings awarded Cassidian Communications a contract for its digital, trunked P25 LMR system. The multi-year agreement supplies Billings with a turnkey radio communications solution for public safety, including hardware, software, system engineering, installation and maintenance through 2021.‬‪ ‬

The Sentinel Patriot solution’s IP architecture, designed expressly for NG-911 applications, is based on current and evolving critical communications technologies and standards. This allows for the sophisticated design of backup, disaster recovery, and overflow operations with the assured ability to provide reliable service under unexpected conditions.‬
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‪Completing the NG-911 solution suite designed for the Billings City/County 911 Center is the Aurora MIS for complete call center metrics as well as comprehensive Managed Services for around-the-clock direct and secure connectivity with the Service Management Center, ensuring the integrity and reliability of its solutions.‬
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