...in the news

Telematics expected to gain most traction from M2M boom

May 27, 2009 4:18 PM, By Lynnette Luna

A sharp focus on behalf of commercial mobile network operators on machine-to-machine communications is not only a boon to the utility sector but public safety as well...

The ABCs of motivating 911-center employees

Mar 5, 2009 1:13 PM, By Glenn Bischoff

It’s not easy working in a 911 communications center. Dispatchers and call-takers routinely deal with domestic violence, lost and missing children, people who believe they want to commit suicide and people who are incoherent or unintelligible...

911 centers see 19% turn-over rate, APCO says

Feb 27, 2009 1:58 PM, By Mary Rose Roberts

The Association of Public-Safety Communications Officials (APCO) recently released an analysis that reports an average, national telecommunicator turn-over rate of 19%. The turn-over rate has increased 3% since the initial study in 2004...

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...from our magazine

Route and roll

Jun 1, 2009 12:00 PM, By Merrill Douglas

Public-safety answering points move ahead with IP....

A rocky road

Mar 1, 2009 12:00 PM, By Mary Rose Roberts

It's 8 a.m. and Peter Brandes is sitting behind his desk at the Eagle County Ambulance District in Vail, Colo., assessing the weather. It is 30 F and...

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...commentary

Progress continues on Phase II E-911, at least in the U.S.

Feb 27, 2009 2:01 PM, By Glenn Bischoff

The National Emergency Number Association, or NENA, recently released its annual assessment of the penetration of Phase II wireless enhanced 911, or E911, service nationwide....

2009's list of don'ts

Jan 7, 2009 2:52 PM, By Lynnette Luna

Welcome to the new year. If you’re like me, you’ve been reading the plethora of 2009 predictions for the technology world. Rather than adding to that list, I thought I’d instead share with you some of what I DON’T want to see happen in public-safety communications this year....

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