Lessons learned from Clackamas

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UC's Editor-in-Chief Glenn Bischoff speaks with Mark Spross, communications manager for the Clackamas County (Ore.) Department of Communications, about the difficulties the agency encountered with its computer-aided dispatch system in the aftermath of last December's Clackamas Town Center mall shooting incident. The interview occured during this week's Association of Public Safety Communications Officials (APCO) conference in Anaheim, Calif.

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