Public-safety answering points (PSAPs) are complex, high-tech environments where many elements come together to enable effective operations.  Technology usually is the first thing that comes to mind in terms of keeping things running smoothly in a PSAP: equipment, networks, hardware and software.  But while these are important factors, they aren’t the whole story.  Sometimes small things can make big differences in PSAPS.  The phrase “seconds count” ...

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