February 2013
Urgent Communications takes a look at commercial call centers and their penchant for not only moving their operations offshore, but also from country to country, often to save just pennies call. It's a strategy that often carries a steep price in terms of customer relationships.
Also in this issue, we examine the challenges that exist when attempting to get tower sites approved; explore the current climate for tower safety; and offer useful tips for dealing with the myriad LMR subsystems upon which a properly working radio system depends.
