February 2013 cover

February 2013

Urgent Communications takes a look at commercial call centers and their penchant for not only moving their operations offshore, but also from country to country, often to save just pennies call. It's a strategy that often carries a steep price in terms of customer relationships.

Also in this issue, we examine the challenges that exist when attempting to get tower sites approved; explore the current climate for tower safety; and offer useful tips for dealing with the myriad LMR subsystems upon which a properly working radio system depends.

Cover Story


First Word

Urgent Matters

  • Jan 22, 2013

    O'Brien offers intriguing 700 MHz broadband perspective 1

    Many in public safety are anxious to see tangible buildout begin on the much-anticipated nationwide first-responder LTE network, but Morgan O'Brien — the man who first proposed the notion — notes that several key hurdles already have been cleared....More

View from the Top

  • Feb 19, 2013

    Broadband applications stress backhaul systems

    Exalt Communications CEO and founder Amir Zoufonoun recently spoke with Urgent Communications editor Donny Jackson about the enterprise sector's need for increased backhaul capacity....More

Final Word



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