https://urgentcomm.com/wp-content/themes/ucm_child/assets/images/logo/footer-logo.png
  • Home
  • News
  • Multimedia
    • Back
    • Multimedia
    • Video
    • Podcasts
    • Galleries
  • Commentary
    • Back
    • Commentary
    • Urgent Matters
    • View From The Top
    • All Things IWCE
    • Legal Matters
  • Resources
    • Back
    • Resources
    • Events
    • Webinars
    • White Papers
    • Reprints & Reuse
  • IWCE
    • Back
    • IWCE
    • Conference
    • Special Events
    • Exhibitor Listings
    • Premier Partners
    • Floor Plan
    • Exhibiting Information
    • Register for IWCE
  • About Us
    • Back
    • About Us
    • Contact Us
    • Advertise
    • Terms of Service
    • Privacy Statement
    • Cookies Policy
  • Related Sites
    • Back
    • American City & County
    • IWCE
    • Light Reading
    • IOT World Today
    • Mission Critical Technologies
    • Microwave/RF
    • T&D World
    • TU-Auto
  • In the field
    • Back
    • In the field
    • Broadband Push-to-X
    • Internet of Things
    • Project 25
    • Public-Safety Broadband/FirstNet
    • Virtual/Augmented Reality
    • Land Mobile Radio
    • Long Term Evolution (LTE)
    • Applications
    • Drones/Robots
    • IoT/Smart X
    • Software
    • Subscriber Devices
    • Video
  • Call Center/Command
    • Back
    • Call Center/Command
    • Artificial Intelligence
    • NG911
    • Alerting Systems
    • Analytics
    • Dispatch/Call-taking
    • Incident Command/Situational Awareness
    • Tracking, Monitoring & Control
  • Network Tech
    • Back
    • Network Tech
    • Interoperability
    • LMR 100
    • LMR 200
    • Backhaul
    • Deployables
    • Power
    • Tower & Site
    • Wireless Networks
    • Coverage/Interference
    • Security
    • System Design
    • System Installation
    • System Operation
    • Test & Measurement
  • Operations
    • Back
    • Operations
    • Critical Infrastructure
    • Enterprise
    • Federal Government/Military
    • Public Safety
    • State & Local Government
    • Training
  • Regulations
    • Back
    • Regulations
    • Narrowbanding
    • T-Band
    • Rebanding
    • TV White Spaces
    • None
    • Funding
    • Policy
    • Regional Coordination
    • Standards
  • Organizations
    • Back
    • Organizations
    • AASHTO
    • APCO
    • DHS
    • DMR Association
    • ETA
    • EWA
    • FCC
    • IWCE
    • NASEMSO
    • NATE
    • NXDN Forum
    • NENA
    • NIST/PSCR
    • NPSTC
    • NTIA/FirstNet
    • P25 TIG
    • TETRA + CCA
    • UTC
Urgent Communications
  • NEWSLETTER
  • Home
  • News
  • Multimedia
    • Back
    • Video
    • Podcasts
    • Galleries
  • Commentary
    • Back
    • All Things IWCE
    • Urgent Matters
    • View From The Top
    • Legal Matters
  • Resources
    • Back
    • Events
    • Webinars
    • White Papers
    • Reprints & Reuse
    • UC eZines
  • IWCE
    • Back
    • Conference
    • Special Events
    • Exhibitor Listings
    • Floor Plan
    • Exhibiting Information
    • Register for IWCE
  • About Us
    • Back
    • About Us
    • Contact Us
    • Advertise
    • Terms of Service
    • Privacy Statement
    • Cookies Policy
  • Related Sites
    • Back
    • American City & County
    • IWCE
    • Light Reading
    • IOT World Today
    • Mission Critical Technologies
    • Microwave/RF
    • T&D World
    • TU-Auto
  • newsletter
  • In the field
    • Back
    • Internet of Things
    • Broadband Push-to-X
    • Project 25
    • Public-Safety Broadband/FirstNet
    • Virtual/Augmented Reality
    • Land Mobile Radio
    • Long Term Evolution (LTE)
    • Applications
    • Drones/Robots
    • IoT/Smart X
    • Software
    • Subscriber Devices
    • Video
  • Call Center/Command
    • Back
    • Artificial Intelligence
    • NG911
    • Alerting Systems
    • Analytics
    • Dispatch/Call-taking
    • Incident Command/Situational Awareness
    • Tracking, Monitoring & Control
  • Network Tech
    • Back
    • Cybersecurity
    • Interoperability
    • LMR 100
    • LMR 200
    • Backhaul
    • Deployables
    • Power
    • Tower & Site
    • Wireless Networks
    • Coverage/Interference
    • Security
    • System Design
    • System Installation
    • System Operation
    • Test & Measurement
  • Operations
    • Back
    • Critical Infrastructure
    • Enterprise
    • Federal Government/Military
    • Public Safety
    • State & Local Government
    • Training
  • Regulations
    • Back
    • Narrowbanding
    • T-Band
    • Rebanding
    • TV White Spaces
    • None
    • Funding
    • Policy
    • Regional Coordination
    • Standards
  • Organizations
    • Back
    • AASHTO
    • APCO
    • DHS
    • DMR Association
    • ETA
    • EWA
    • FCC
    • IWCE
    • NASEMSO
    • NATE
    • NXDN Forum
    • NENA
    • NIST/PSCR
    • NPSTC
    • NTIA/FirstNet
    • P25 TIG
    • TETRA + CCA
    • UTC
acc.com

Call Center/Command


New approaches to an old problem

New approaches to an old problem

Using consumer technologies to improve in-building coverage
  • Written by Urgent Communications Administrator
  • 1st December 2007

Wireless users, especially in the enterprise and public-safety sectors, have been waiting for affordable, reliable in-building coverage since the first police officer hit the “xmit” key on his two-way radio. Recent technological developments — as well as deployments of nascent fixed/mobile convergence, or FMC, solutions in some areas — now have operators wondering if the wait is finally over.

In September, Sprint Nextel rolled out a consumer-friendly femtocell base station designed to work with the company’s phones and improve subscribers’ in-home performance. The Airave, manufactured by Samsung and about the size of a conventional 802.11 base station, is available in parts of Denver and Indianapolis, and the company says wider availability is on the way. Semiconductor companies, including Analog Devices of Norwood, Mass., also have announced chip-level products for such applications.

Femtocells are small, stand-alone units designed for deployment in buildings with an eye toward increasing network coverage. Such devices initially used Bluetooth signals to communicate with handsets, but most vendors now are moving toward Wi-Fi as the protocol of choice.

The Sprint Nextel system allows customers to use their mobile phone in their homes, routing the conversation through their broadband Internet connection, says Ajit Bhatia, director of product management for the carrier. The company sells the Airave for $50, with monthly service costing $15 for a single handset or $30 for a family plan.

Whether such products offered by Sprint Nextel and other carriers — T-Mobile rolled out a similar, Wi-Fi-based offering earlier this year — will be successful could be determined by the answer to this question: Will individual consumers, who already pay for service that promises to follow them almost anywhere, pay extra for supposedly better coverage only inside their own homes? From a technical standpoint, other important questions loom: What are the implications of large numbers of femtocells operating in a small area, e.g., a high-rise apartment building or condominium? And specifically, what is the potential for interference with other cellular or Wi-Fi traffic?

This last question is particularly vexing for enterprise users anxious to harness the potential benefits of femtocell deployments, including ease of use (one number to reach a salesperson, for instance, rather than separate office and mobile numbers) and cost reduction. Even in many traditional offices, cellular devices are becoming the primary means of communication as employees move around to meetings in different rooms or even buildings.

Most buildings rely on outside cell towers for coverage, but concrete, steel and other building materials play havoc with cellular signals. Even when such signals can be received inside, they may be weak or intermittent. Also, conflicting signals among multiple outside cellular towers can cause devices to “hunt,” constantly switching from one source to another. And users who rely on outside signals still face capacity limitations due to other users on the network.

Femtocells (and their wider coverage-area cousins, picocells) address these problems by providing strong signals throughout a building. In this respect, they have the same aim as distributed antenna systems (DAS), the traditional solution to in-building coverage.

Femtocells and DAS both typically require an 8-10 dB advantage over signals from outside cells for mobile devices to reliably find and stay on their frequencies for voice communications, said Stefan Scheinert, chief technology officer for LGC Wireless of San Jose, Calif. That requirement may increase to 20 dB for data. Such strong signals often require multiple femtocells, but because each cell uses the same frequency, multiple cells often must overlap. This causes devices to hunt for the strongest signal, which in turn degrades data-rate performance. DAS users address this dilemma through careful antenna-location planning and signal-meter work — precisely the labor- and expertise-intensive efforts that femtocells are supposed to eliminate.

Standards limitations also must be taken into account. When initiating the handoff of a device from an outside cell to a femtocell, for example, only a limited number of cell sites — typically 16 — are scanned and measured; in a crowded environment, there may be well more than 16 sites in range. Also, in a system where the outside and femtocell networks use the same frequency band, the cells may interfere with each other as mobile units increase their transmit power to the femtocell. There also is the issue of coverage area — femtocells on different floors can interfere with other users. In an open system, where the femtocells are not managed, such a scenario can quickly spiral out of control, with users on the wrong cells and cells interfering with each other. In a closed system, the units are spectrum-managed, with a remote controller constantly adjusting the power of different cells to maintain network performance.

There are several partial solutions to this problem, but the best way to prevent interference is to use a different frequency for the femtocell coverage, particularly in CDMA deployments. Less-foolproof solutions include using fixed-power options for handsets, which prevent the mobile unit from increasing its power and causing interference.

Backhaul is another problem. Each femtocell requires backhaul connectivity, but the best location of a cell for backhaul may not be the best location for coverage, Scheinert said. And because femtocells may cause interference to outside signals, they often operate on very low power — typically in the 1-10 mW range.

If a building is small enough to be covered by the weak femtocell signal, there’s no problem. But buildings of several thousand square feet — or campuses with multiple buildings — may require high-output power that interferes with outside cells. And an in-building dominant signal can be difficult to achieve, with some construction materials significantly reducing signal strengths. That means high data rates may be available in only some parts of the building.

Combining base stations with a DAS, Scheinert said, can provide the best performance with the least interference. DAS can enable higher loads of femtocells, with improvements in base stations perhaps eventually allowing more capacity than outside cellular services. And because DAS separates the base station and the antennas, coverage can be tailored to individual buildings.

Another path to femtocell deployment was chosen by Meru Networks of Sunnyvale, Calif., in its efforts to bring FMC to Osaka Gas Co., Japan’s second-largest utility. In what the company calls the largest FMC deployment in the world, Osaka Gas first deployed a pervasive WLAN infrastructure capable of supporting multiple data and voice applications.

The quality of wireless voice-over-IP (VoIP) service was of particular concern for the company, said Racha Ahlawat, vice president of strategic marketing for Meru. As a utility, the company cannot allow delays in times of emergency. Ahlawat said Meru’s system allows wireless VoIP in large environments with guaranteed service quality without any proprietary extensions to the client’s network. Meru’s system also treats all physical access points as a single, virtual access point, making the question of handoffs irrelevant, Ahlawat said. Because the devices recognize only one access point, voice clients have seamless roaming with no loss in quality or dropped calls, she said.

Another improvement in the Osaka Gas system is simplified, single-channel operation of access points, which according to Meru eliminates the need for complicated RF site surveys and allows operators to deploy networks as easily as they might 802.11 or other wireless data networks. In addition, contention management and load balancing inherent in the network eliminate the bandwidth-allocation demands common to high-density deployments, as well as many interference issues.

The Osaka Gas installation began in May 2005 and was fully deployed by the end of March 2006. The network uses 800 access points with 72 controllers and serves more than 5000 handsets, Ahlawat said. Besides the wireless phones, the company still has wired phones at 17 of its 49 offices for emergency communications. Ahlawat said Osaka Gas expects total annual savings of about $4 million from its wireless VoIP solution.

In addition to the cost savings, the Osaka Gas network seems to deliver many of the other efficiencies touted by femtocell boosters: Employees can answer extension calls anywhere, anytime, as if they were at their own desks. And critical documents stored on the company’s central server are now accessible anywhere, allowing employees to deliver information to their customers at a moment’s notice.

Whether deployed alone, Wi-Fi style, or as part of a hybrid femtocell/DAS system, femto networking seems to be ready to serve the demands of even exacting enterprise customers. The long-ballyhooed FMC era may finally be emerging.

Tags: Call Center/Command content Wireless Networks

Related


  • Healthcare organizations bear the brunt of cyberattacks amid pandemic
    Hospitals and other healthcare organizations bore the brunt of cyberattacks last year, all the while struggling to cope with the challenges posed by the COVID-19 pandemic. According to a new report this week from Check Point Software, attacks on healthcare entities worldwide jumped 45% in the past two months as attackers tried to take advantage […]
  • Newscan: Nation debates how to secure communications networks in wake of Nashville bombing
    Newscan: Nation debates how to secure communications networks in wake of Nashville bombing
    Web Roundup Items from other news organizations Nationwide debate emerges on how to secure communications networks in wake of Nashville bombing Senate votes to override Trump veto on defense bill Utilities, others tell court FCC ignored evidence as lawsuit over wireless airwaves proceeds As understanding of Russian hacking grows, so does alarm Nashville bombing froze […]
  • On the road with in-vehicle satellite navigation systems
    Artificial intelligence (AI) and augmented reality (AR) are already riding shotgun in the cockpit of some connected vehicles. Now industry executives are planning the next advancements they say will enhance real-time navigation systems on the road to fully autonomous automobiles. Digital map updates that provide detailed information about a vehicle’s route such as lane counts […]
  • CableLabs forges agnostic wireless connection for operators
    In another example of the cable industry’s pursuit of network and service convergence, CableLabs has introduced an access network-agnostic platform that’s designed to help mobile users seamlessly move across Wi-Fi, LTE, CBRS and, potentially, C-band-based wireless network connections on an application-by-application basis. That offering, called Intelligent Wireless Network Steering (IWiNS), also fits into the cable […]

One comment

  1. Avatar Jeffrey Bruckner 17th September 2014 @ 1:10 pm
    Reply

    I am looking for an In
    I am looking for an In Building Solution to extend APCO-25 RF Signals in a DOD Information Assured environment.

    Cost effective IA assured solutions!

    Jeff

Leave a Reply to Jeffrey Bruckner Cancel reply

To leave a comment login with your Urgent Comms account:

Log in with your Urgent Comms account

Or alternatively provide your name, email address below:

Your email address will not be published. Required fields are marked *

Related Content

  • Florida county announces successful test of Motorola Solutions' cloud-based P25 core technology
  • At CES 2021, Verizon touts 5G connectivity as enabler in pandemic times
  • LMR licensing activity again dips to new all-time lows in 2020
  • Anterix signs 900 MHz spectrum lease with utility Ameren, expects more deals in near future

Commentary


Public safety needs a better way to triage emergency calls

13th January 2021

In challenging year, working with public safety to move FirstNet forward

30th December 2020

Communications solutions must evolve quickly to meet needs of a changing world

31st October 2020
view all

Events


UC Ezines


IWCE 2019 Wrap Up

13th May 2019
view all

Twitter


UrgentComm

RT @IWCEexpo: 📆 Mark Your Calendars: IWCE will be returning to Las Vegas this September and registration is slated to open in April 📆 Wa…

15th January 2021
UrgentComm

RT @IWCEexpo: ⚡FLASH SALE: Don't miss this exclusive offer! Passes to #IBFVirtual are now 50% off with code TWITTER50. Take advantage of th…

6th November 2020
UrgentComm

Get ready for part 2 of "Ensuring Public Safety Emergency Communications" next week! @PCTEL_inc will explore… twitter.com/i/web/status/1…

3rd November 2020
UrgentComm

Over the past few months, we’ve seen the world transform, and it's clear that cities will be affected in the long-t… twitter.com/i/web/status/1…

27th October 2020
UrgentComm

Florida state & local agencies subscribing to the Statewide Law Enforcement Radio System (SLERS) will be able to co… twitter.com/i/web/status/1…

26th October 2020
UrgentComm

Tune in to @slacorp CEO Josh Lober as he explains how the company has fully integrated its #PTT application to work… twitter.com/i/web/status/1…

26th October 2020
UrgentComm

.@SierraWireless announced the commercial availability of the AirLink MG90 platform, which they tout as the first m… twitter.com/i/web/status/1…

26th October 2020
UrgentComm

Attorneys for #Hytera and #MotorolaSolutions this week submitted final written arguments, apparently clearing a pat… twitter.com/i/web/status/1…

22nd October 2020

Newsletter

Sign up for UrgentComm’s newsletters to receive regular news and information updates about Communications and Technology.

Expert Commentary

Learn from experts about the latest technology in automation, machine-learning, big data and cybersecurity.

Business Media

Find the latest videos and media from the market leaders.

Media Kit and Advertising

Want to reach our digital and print audiences? Learn more here.

DISCOVER MORE FROM INFORMA TECH

  • American City & County
  • IWCE
  • Light Reading
  • IOT World Today
  • Mission Critical Technologies
  • Microwave/RF
  • T&D World
  • TU-Auto

WORKING WITH US

  • About Us
  • Contact Us
  • Events
  • Careers

FOLLOW Urgent Comms ON SOCIAL

  • Privacy
  • CCPA: “Do Not Sell My Data”
  • Cookies Policy
  • Terms
Copyright © 2021 Informa PLC. Informa PLC is registered in England and Wales with company number 8860726 whose registered and Head office is 5 Howick Place, London, SW1P 1WG.
This website uses cookies, including third party ones, to allow for analysis of how people use our website in order to improve your experience and our services. By continuing to use our website, you agree to the use of such cookies. Click here for more information on our Cookie Policy and Privacy Policy.
X