The State of 911: Planning for the future with nationwide data

Now, more than ever, we need accurate data as PSAPs upgrade aging infrastructure to NG911, which is more reliable and internet protocol (IP)-based. In our increasingly digital world, NG911 will give citizens the ability to send texts, photos or videos to 911, which can then be passed on to first responders.

The 2016 Report confirms an important reality: 70% of 911 calls are now made with a cell phone, which means that accurately pinpointing a caller’s location is essential. The National Profile Database continues to track states’ progress towards implementing NG911 each year.

NASNA has also been working with the National Emergency Number Association (NENA) and the Industry Council for Emergency Response Technologies (iCERT) as founding members of the NG911 Now Coalition.  Borne out of an initiative from the National 911 Program, the Coalition brings together key stakeholders to advance the cause of NG911. 

Not only is the Coalition examining the nationwide gaps in NG911, but it is also currently working on draft federal legislation to make a strong NG911 policy statement and provide funding for its capital outlay and infrastructure. Called the “Next Generation 911 Act of 2017,” the draft legislation is intended to establish a framework to accelerate NG911’s implementation. The text contains a policy statement, expands the scope of the National 911 Program and requires states to adhere to NG911 standards.

NASNA members and other 911 community members also have voiced the desire for a national data standard. The 911 industry may look to emulate the EMS database and data standard—the National EMS Information System (NEMSIS)—which has been in place for more than 10 years and has evolved over time to near-real-time record collection in EMS, capturing more than 30 million EMS records nationwide each year.

Responses to NHTSA’s Request for Information (RFI) from the 911 community about a data standard for 911 identified that evidence-based performance measures would assist with planning, funding justification and service improvement. 

Everyone in 911 plays an important role in data use to improve services nationwide.  Whether it is submitting to the Database, learning best practices or finding opportunities to collaborate within their communities, the need for quality data to ensure a consistent level of 911 service statewide is a key.  Only with this information can state and local leaders provide the best emergency communication system possible for safe, healthy communities across the nation.

Evelyn Bailey is executive director for the National Association of State 911 Administrators (NASNA).