Intrado’s Lev Deich answers five questions about enterprise 911
What is in this article?
Intrado’s Lev Deich answers five questions about enterprise 911
What can we expect in the next phase of enterprise 911 solutions and services?
The future of enterprise 911 will continue to improve and enhance situational awareness at critical times. I think the real innovations will come from merging disparate technologies and evolving data sources to provide dispatchers, emergency responders, security personnel and others with the information they need to collaborate and coordinate the appropriate response. Each of these entities brings specific expertise, and the systems and processes have to be developed to share this knowledge.
Consider a hypothetical toxic chemical spill at a manufacturing plant. In this example, the sharing of real-time information between police, medical, environmental agencies, government officials and appropriate on-site personnel is key. Where exactly is the spill located so it can be contained? What chemicals are involved? Are there any environmental conditions that will help emergency responders decide which areas to evacuate first? How will this information be communicated to the different teams?
So it’s extending the Internet of Things (IoT) to public safety?
Sure, but IoT by itself is just the enabling technology. The ability to collect information, put it in context, and provide it to first responders in a meaningful way will be the key. I think the future is really going to be about people and improving how they collaborate in order to protect human lives.