https://urgentcomm.com/wp-content/themes/ucm_child/assets/images/logo/footer-new-logo.png
  • Home
  • News
  • Multimedia
    • Back
    • Multimedia
    • Video
    • Podcasts
    • Galleries
  • Commentary
    • Back
    • Commentary
    • Urgent Matters
    • View From The Top
    • All Things IWCE
    • Legal Matters
  • Resources
    • Back
    • Resources
    • Webinars
    • White Papers
    • Reprints & Reuse
  • IWCE
    • Back
    • IWCE
    • Conference
    • Special Events
    • Exhibitor Listings
    • Premier Partners
    • Floor Plan
    • Exhibiting Information
    • Register for IWCE
  • About Us
    • Back
    • About Us
    • Contact Us
    • Advertise
    • Terms of Service
    • Privacy Statement
    • Cookies Policy
  • Related Sites
    • Back
    • American City & County
    • IWCE
    • Light Reading
    • IOT World Today
    • Mission Critical Technologies
    • Microwave/RF
    • T&D World
    • TU-Auto
  • In the field
    • Back
    • In the field
    • Broadband Push-to-X
    • Internet of Things
    • Project 25
    • Public-Safety Broadband/FirstNet
    • Virtual/Augmented Reality
    • Land Mobile Radio
    • Long Term Evolution (LTE)
    • Applications
    • Drones/Robots
    • IoT/Smart X
    • Software
    • Subscriber Devices
    • Video
  • Call Center/Command
    • Back
    • Call Center/Command
    • Artificial Intelligence
    • NG911
    • Alerting Systems
    • Analytics
    • Dispatch/Call-taking
    • Incident Command/Situational Awareness
    • Tracking, Monitoring & Control
  • Network Tech
    • Back
    • Network Tech
    • Interoperability
    • LMR 100
    • LMR 200
    • Backhaul
    • Deployables
    • Power
    • Tower & Site
    • Wireless Networks
    • Coverage/Interference
    • Security
    • System Design
    • System Installation
    • System Operation
    • Test & Measurement
  • Operations
    • Back
    • Operations
    • Critical Infrastructure
    • Enterprise
    • Federal Government/Military
    • Public Safety
    • State & Local Government
    • Training
  • Regulations
    • Back
    • Regulations
    • Narrowbanding
    • T-Band
    • Rebanding
    • TV White Spaces
    • None
    • Funding
    • Policy
    • Regional Coordination
    • Standards
  • Organizations
    • Back
    • Organizations
    • AASHTO
    • APCO
    • DHS
    • DMR Association
    • ETA
    • EWA
    • FCC
    • IWCE
    • NASEMSO
    • NATE
    • NXDN Forum
    • NENA
    • NIST/PSCR
    • NPSTC
    • NTIA/FirstNet
    • P25 TIG
    • TETRA + CCA
    • UTC
Urgent Communications
  • NEWSLETTER
  • Home
  • News
  • Multimedia
    • Back
    • Video
    • Podcasts
    • Omdia Crit Comms Circle Podcast
    • Galleries
    • IWCE’s Video Showcase
  • Commentary
    • Back
    • All Things IWCE
    • Urgent Matters
    • View From The Top
    • Legal Matters
  • Resources
    • Back
    • Webinars
    • White Papers
    • Reprints & Reuse
    • UC eZines
    • Sponsored content
  • IWCE
    • Back
    • Conference
    • Why Attend
    • Exhibitor Listing
    • Floor Plan
    • Exhibiting Information
    • Join the Event Mailing List
  • About Us
    • Back
    • About Us
    • Contact Us
    • Advertise
    • Terms of Service
    • Privacy Statement
    • Cookies Policy
  • Related Sites
    • Back
    • American City & County
    • IWCE
    • Light Reading
    • IOT World Today
    • TU-Auto
  • newsletter
  • In the field
    • Back
    • Internet of Things
    • Broadband Push-to-X
    • Project 25
    • Public-Safety Broadband/FirstNet
    • Virtual/Augmented Reality
    • Land Mobile Radio
    • Long Term Evolution (LTE)
    • Applications
    • Drones/Robots
    • IoT/Smart X
    • Software
    • Subscriber Devices
    • Video
  • Call Center/Command
    • Back
    • Artificial Intelligence
    • NG911
    • Alerting Systems
    • Analytics
    • Dispatch/Call-taking
    • Incident Command/Situational Awareness
    • Tracking, Monitoring & Control
  • Network Tech
    • Back
    • Cybersecurity
    • Interoperability
    • LMR 100
    • LMR 200
    • Backhaul
    • Deployables
    • Power
    • Tower & Site
    • Wireless Networks
    • Coverage/Interference
    • Security
    • System Design
    • System Installation
    • System Operation
    • Test & Measurement
  • Operations
    • Back
    • Critical Infrastructure
    • Enterprise
    • Federal Government/Military
    • Public Safety
    • State & Local Government
    • Training
  • Regulations
    • Back
    • Narrowbanding
    • T-Band
    • Rebanding
    • TV White Spaces
    • None
    • Funding
    • Policy
    • Regional Coordination
    • Standards
  • Organizations
    • Back
    • AASHTO
    • APCO
    • DHS
    • DMR Association
    • ETA
    • EWA
    • FCC
    • IWCE
    • NASEMSO
    • NATE
    • NXDN Forum
    • NENA
    • NIST/PSCR
    • NPSTC
    • NTIA/FirstNet
    • P25 TIG
    • TETRA + CCA
    • UTC
acc.com

NENA


Nationwide 911 training needed, panelists say (Part 1)

  • Written by Donny Jackson
  • 8th October 2013
The effort to establish nationwide training requirements will be “a long journey,” but it ultimately will be worthwhile, a National Emergency Number Association (NENA) official said during the 911 Critical Issues Forum that NENA is hosting this week in Denver.

What is in this article?

  • Nationwide 911 training needed, panelists say (Part 1)
  • Nationwide 911 training needed, panelists say (Part 1)

Nationwide 911 training needed, panelists say (Part 1)

DENVER—The effort to establish nationwide training requirements will be “a long journey,” but it ultimately will be worthwhile, a National Emergency Number Association (NENA) official said yesterday during  the 911 Critical Issues Forum that NENA is hosting this week.

Ty Wooten, NENA’s director of education and operational issues, said a nationwide training program is needed, because 911 call-takers in some states are tossed into action without any training—a scenario he experienced personally.

A law-enforcement officer at the time, Wooten said that he was drafted for 911 duty because he had the title of “jail communications officer.” He had no training for this assignment before taking it on. Wooten likened the experience to that of a rookie major-league pitcher who has just been called in from the bullpen in the late innings of a tight ballgame—without the benefit of any minor-league experience.

His first emergency call was intense, to say the least. A woman called in a panic—screaming at the top of her lungs, Wooten said—to report that her husband had committed suicide in front of her, on their couch. Wooten said that he had no idea how to handle that call.

“That’s what has driven me, in my career, to get us to the point, where I’m sitting up here to make sure that these things don’t ever happen again,” he said. “No one should have had to go through that.”

The 911 sector is at the same crossroads that the emergency medical service found itself several years ago, Wooten said.

“When the EMS industry went through this process, they were ‘ambulance drivers,’” he said. “And they said that they didn’t want to be known as ambulance drivers; they said they were going to become ‘emergency medical technicians.’”

Similarly, “telecommunicator” doesn’t adequately describe the role that 911 call-takers, dispatchers and supervisors play in emergency response, according to April Heinze, director of Eaton County (Mich.) Emergency Communications

“You can do a lot of things and be called a telecommunicator,” she said. “If you work from home, you’re a telecommunicator. So [the term] isn’t an accurate depiction of what these people do each and every day.”

In this regard, 911-sector professionals have been their own worst enemy, because they traditionally have preferred to stay out of the limelight, according to Wooten.

“That’s why we’re not policemen, firemen or EMTs,” he said. “We didn’t desire to respond in a [vehicle] with flashing lights on top. We wanted to be of service, and we wanted to be a help, but we [also] wanted to be in the shadows. And because of that, we don’t have a defined persona in public safety in general—yet, we are where everything starts.”

1 | 2 |
Nationwide 911 training needed, panelists say (Part 1)
Tags: Fire/EMS PSAP PSAP Telecommunicators NENA News Public Safety Training News

One comment

  1. Avatar Anonymous 27th October 2013 @ 1:08 pm
    Reply

    Over 30 years in the business
    Over 30 years in the business and over 25 of those in management. Yes , standardized training is desperately needed !

Leave a comment Cancel reply

To leave a comment login with your Urgent Comms account:

Log in with your Urgent Comms account

Or alternatively provide your name, email address below:

Your email address will not be published. Required fields are marked *

Related Content

  • Nationwide 911 training needed, panelists say (Part 1)
  • Nationwide 911 training needed, panelists say (Part 1)
  • Nationwide 911 training needed, panelists say (Part 1)
  • Nationwide 911 training needed, panelists say (Part 1)

Commentary


LTE and liability: Why the fire service must move forward with digital incident command

  • 2
6th May 2022

Partnership and collaboration must be the foundation for emergency communications

18th April 2022

FirstNet success means no hypothetical ‘shots’ need to be fired, Swenson says

22nd February 2022
view all

Events


UC Ezines


IWCE 2019 Wrap Up

13th May 2019
view all

Twitter


UrgentComm

Sesame Solar leverages mobile solar, hydrogen to power efforts beyond the grid dlvr.it/ST8m3K

1st July 2022
UrgentComm

Newscan: On front lines, communications breakdowns prove costly for Ukraine dlvr.it/ST7fnC

30th June 2022
UrgentComm

China-backed APT pwns building-automation systems with ProxyLogon dlvr.it/ST6q7m

30th June 2022
UrgentComm

Samsung fills its 2G hole in new challenge to Ericsson and Nokia dlvr.it/ST6hBK

30th June 2022
UrgentComm

Militarized drone swarms coming dlvr.it/ST6dNz

30th June 2022
UrgentComm

Take American City & County’s budgeting survey dlvr.it/ST6Yxb

30th June 2022
UrgentComm

Final cases made about Airwave, ESN, before CMA issues provisional decision on Motorola Solutions dlvr.it/ST4Q6X

29th June 2022
UrgentComm

Polaris Wireless: Manlio Allegra talks 911 Z-axis tech, future IoT opportunities dlvr.it/ST1384

28th June 2022

Newsletter

Sign up for UrgentComm’s newsletters to receive regular news and information updates about Communications and Technology.

Expert Commentary

Learn from experts about the latest technology in automation, machine-learning, big data and cybersecurity.

Business Media

Find the latest videos and media from the market leaders.

Media Kit and Advertising

Want to reach our digital and print audiences? Learn more here.

DISCOVER MORE FROM INFORMA TECH

  • American City & County
  • IWCE
  • Light Reading
  • IOT World Today
  • Mission Critical Technologies
  • Microwave/RF
  • T&D World
  • TU-Auto

WORKING WITH US

  • About Us
  • Contact Us
  • Events
  • Careers

FOLLOW Urgent Comms ON SOCIAL

  • Privacy
  • CCPA: “Do Not Sell My Data”
  • Cookies Policy
  • Terms
Copyright © 2022 Informa PLC. Informa PLC is registered in England and Wales with company number 8860726 whose registered and Head office is 5 Howick Place, London, SW1P 1WG.
This website uses cookies, including third party ones, to allow for analysis of how people use our website in order to improve your experience and our services. By continuing to use our website, you agree to the use of such cookies. Click here for more information on our Cookie Policy and Privacy Policy.
X