Avaya seeks to translate enterprise call-center success into 911 sector moving to NG911
Avaya, a leading provider of contact-center solutions in the enterprise sector, has teamed with emergency-calling partners to pursue a more significant position in the 911 arena, as well as a more economic model for public-safety answering points (PSAPs) seeking next-generation 911 (NG911) functionality, according to a company official.
