https://urgentcomm.com/wp-content/themes/ucm_child/assets/images/logo/footer-new-logo.png
  • Home
  • News
  • Multimedia
    • Back
    • Multimedia
    • Video
    • Podcasts
    • Galleries
    • IWCE’s Video Showcase
    • IWCE 2022 Winter Showcase
    • IWCE 2023 Pre-event Guide
  • Commentary
    • Back
    • Commentary
    • Urgent Matters
    • View From The Top
    • All Things IWCE
    • Legal Matters
  • Resources
    • Back
    • Resources
    • Webinars
    • White Papers
    • Reprints & Reuse
  • IWCE
    • Back
    • IWCE
    • Conference
    • Special Events
    • Exhibitor Listings
    • Premier Partners
    • Floor Plan
    • Exhibiting Information
    • Register for IWCE
  • About Us
    • Back
    • About Us
    • Contact Us
    • Advertise
    • Terms of Service
    • Privacy Statement
    • Cookie Policy
  • Related Sites
    • Back
    • American City & County
    • IWCE
    • Light Reading
    • IOT World Today
    • Mission Critical Technologies
    • TU-Auto
  • In the field
    • Back
    • In the field
    • Broadband Push-to-X
    • Internet of Things
    • Project 25
    • Public-Safety Broadband/FirstNet
    • Virtual/Augmented Reality
    • Land Mobile Radio
    • Long Term Evolution (LTE)
    • Applications
    • Drones/Robots
    • IoT/Smart X
    • Software
    • Subscriber Devices
    • Video
  • Call Center/Command
    • Back
    • Call Center/Command
    • Artificial Intelligence
    • NG911
    • Alerting Systems
    • Analytics
    • Dispatch/Call-taking
    • Incident Command/Situational Awareness
    • Tracking, Monitoring & Control
  • Network Tech
    • Back
    • Network Tech
    • Interoperability
    • LMR 100
    • LMR 200
    • Backhaul
    • Deployables
    • Power
    • Tower & Site
    • Wireless Networks
    • Coverage/Interference
    • Security
    • System Design
    • System Installation
    • System Operation
    • Test & Measurement
  • Operations
    • Back
    • Operations
    • Critical Infrastructure
    • Enterprise
    • Federal Government/Military
    • Public Safety
    • State & Local Government
    • Training
  • Regulations
    • Back
    • Regulations
    • Narrowbanding
    • T-Band
    • Rebanding
    • TV White Spaces
    • None
    • Funding
    • Policy
    • Regional Coordination
    • Standards
  • Organizations
    • Back
    • Organizations
    • AASHTO
    • APCO
    • DHS
    • DMR Association
    • ETA
    • EWA
    • FCC
    • IWCE
    • NASEMSO
    • NATE
    • NXDN Forum
    • NENA
    • NIST/PSCR
    • NPSTC
    • NTIA/FirstNet
    • P25 TIG
    • TETRA + CCA
    • UTC
Urgent Communications
  • NEWSLETTER
  • Home
  • News
  • Multimedia
    • Back
    • Video
    • Podcasts
    • Omdia Crit Comms Circle Podcast
    • Galleries
    • IWCE’s Video Showcase
    • IWCE 2023 Pre-event Guide
    • IWCE 2022 Winter Showcase
  • Commentary
    • Back
    • All Things IWCE
    • Urgent Matters
    • View From The Top
    • Legal Matters
  • Resources
    • Back
    • Webinars
    • White Papers
    • Reprints & Reuse
    • UC eZines
    • Sponsored content
  • IWCE
    • Back
    • Conference
    • Why Attend
    • Exhibitor Listing
    • Floor Plan
    • Exhibiting Information
    • Join the Event Mailing List
  • About Us
    • Back
    • About Us
    • Contact Us
    • Advertise
    • Cookie Policy
    • Terms of Service
    • Privacy Statement
  • Related Sites
    • Back
    • American City & County
    • IWCE
    • Light Reading
    • IOT World Today
    • TU-Auto
  • newsletter
  • In the field
    • Back
    • Internet of Things
    • Broadband Push-to-X
    • Project 25
    • Public-Safety Broadband/FirstNet
    • Virtual/Augmented Reality
    • Land Mobile Radio
    • Long Term Evolution (LTE)
    • Applications
    • Drones/Robots
    • IoT/Smart X
    • Software
    • Subscriber Devices
    • Video
  • Call Center/Command
    • Back
    • Artificial Intelligence
    • NG911
    • Alerting Systems
    • Analytics
    • Dispatch/Call-taking
    • Incident Command/Situational Awareness
    • Tracking, Monitoring & Control
  • Network Tech
    • Back
    • Cybersecurity
    • Interoperability
    • LMR 100
    • LMR 200
    • Backhaul
    • Deployables
    • Power
    • Tower & Site
    • Wireless Networks
    • Coverage/Interference
    • Security
    • System Design
    • System Installation
    • System Operation
    • Test & Measurement
  • Operations
    • Back
    • Critical Infrastructure
    • Enterprise
    • Federal Government/Military
    • Public Safety
    • State & Local Government
    • Training
  • Regulations
    • Back
    • Narrowbanding
    • T-Band
    • Rebanding
    • TV White Spaces
    • None
    • Funding
    • Policy
    • Regional Coordination
    • Standards
  • Organizations
    • Back
    • AASHTO
    • APCO
    • DHS
    • DMR Association
    • ETA
    • EWA
    • FCC
    • IWCE
    • NASEMSO
    • NATE
    • NXDN Forum
    • NENA
    • NIST/PSCR
    • NPSTC
    • NTIA/FirstNet
    • P25 TIG
    • TETRA + CCA
    • UTC
acc.com

View From The Top


Speech recognition improves important reporting processes for public-safety services

  • Written by
  • 22nd December 2015
By utilizing speech-recognition software, public-safety officers find that they can spend more protecting citizens and less time on paperwork.

What is in this article?

  • Speech recognition improves important reporting processes for public-safety services
  • Speech recognition improves important reporting processes for public-safety services

Speech recognition improves important reporting processes for public-safety services

By Richard Brown

Public-safety professionals play an important role in their communities, but there is a crucial part of their job that usually goes unnoticed—reporting. Even though it is often excluded from the flashy television dramas, reporting conducted by police officers, firemen and other first responders is one of the most important parts of ensuring criminals are punished and emergency situations are documented appropriately.

Yet, just like heavy administrative work impacts the productivity of business executives, lawyers, social workers, and financial advisors, first responders can easily become overwhelmed by paperwork, leading to long hours filing reports and limiting their time to complete other important duties. Ultimately, this can result in a rushed process, impacting their ability to file accurate reports in a timely manner.

Like many departments, the Chatham-Kent Police Service (CKPS) in Ontario, Canada, faced these types of challenges with its reporting process, but was quick to embrace technologies like speech recognition to increase its efficiency and the overall quality of reporting. For CKPS, speech recognition accelerates data collection and document creation for both constables and data entry specialists while improving the detail and accuracy of reports.

In the past, CKPS officers would dictate reports and send audio files to Civilian Data Entry (CDE) personnel, so that the recorded report could be typed out, word-for-word. This resulted in a significant backlog of case reports, which impacted quality and required extra time from both officers and CDEs to ensure that the information was accurate.

In an effort to make improvements, CKPS initiated an overhaul of this reporting process, incorporating upgraded dictation and speech-recognition software. This enabled officers to dictate their reports using their mobile device. Audio files could then be transcribed through the CKPS server, delivering a text transcript back to the officer. From there, the officer could edit the report text and make corrections before sending it to the CDEs. Before long, more than 70% of CKPS’ officers were using this new reporting system, and the early results demonstrated immediate improvements in the report-submission process.

Taking a closer look at CKPS’s adoption of speech-recognition technology, we can see some key benefits that emerged through its revamped reporting process, including improved quality of submitted reports and better time management, which allows officers to allocate more time to protecting and serving their community.

Accurate reports can go a long way toward quickly and effectively resolving cases. These reports may ultimately end up in the hands of a district attorney or judge, who expects all of the important details to be included. By using their voice to dictate their reports, officers and other first responders can capture their case notes as soon as an incident is concluded, when those important details that can ultimately impact a courtroom decision are still fresh in their minds. This level of detail and accuracy ultimately has a trickle-up effect, as lawyers and judges can take that information and make informed decisions.

1 | 2 |
Speech recognition improves important reporting processes for public-safety services
Tags: Field Reporting Applications Commentary Incident Command/Situational Awareness Public Safety Software View From The Top Commentary

Related Content

  • Speech recognition improves important reporting processes for public-safety services
  • Speech recognition improves important reporting processes for public-safety services
  • Speech recognition improves important reporting processes for public-safety services
  • Speech recognition improves important reporting processes for public-safety services

Commentary


Updated: How ‘sidelink’ peer-to-peer communications can enhance public-safety operations

  • 1
27th February 2023

NG911 needed to secure our communities and nation

24th February 2023

How 5G is making cities safer, smarter, and more efficient

26th January 2023
view all

Events


UC Ezines


IWCE 2019 Wrap Up

13th May 2019
view all

Twitter


UrgentComm

Gallery: The last day of IWCE 2023 dlvr.it/SllQKJ

30th March 2023
UrgentComm

Video: Opening of the Expo Hall on day three of IWCE 2023 dlvr.it/SlkyNy

30th March 2023
UrgentComm

Verizon officials highlight role of 5G tech for responders during IWCE keynote dlvr.it/Slkh9n

30th March 2023
UrgentComm

Day three of IWCE 2023 features the opening of the Expo Hall dlvr.it/Slhgvr

30th March 2023
UrgentComm

Gallery: The Expo Hall opens on day three of IWCE 2023 dlvr.it/SlhfPT

29th March 2023
UrgentComm

Rescue 42 launches miniCRD deployable for FirstNet dlvr.it/SlgdtY

29th March 2023
UrgentComm

RT @IWCEexpo: 📽️ More sights from Day 2 at #IWCE23. It's been a fantastic start so far... Thanks to you! Tomorrow is another awesome spea…

29th March 2023
UrgentComm

RT @IWCEexpo: Ildefonso De La Cruz Morales, Principal Analyst-Critical Communications @OmdiaHQ takes the stage and kicks off tonight’s Keyn…

29th March 2023

Newsletter

Sign up for UrgentComm’s newsletters to receive regular news and information updates about Communications and Technology.

Expert Commentary

Learn from experts about the latest technology in automation, machine-learning, big data and cybersecurity.

Business Media

Find the latest videos and media from the market leaders.

Media Kit and Advertising

Want to reach our digital and print audiences? Learn more here.

DISCOVER MORE FROM INFORMA TECH

  • American City & County
  • IWCE
  • Light Reading
  • IOT World Today
  • Mission Critical Technologies
  • TU-Auto

WORKING WITH US

  • About Us
  • Contact Us
  • Events
  • Careers

FOLLOW Urgent Comms ON SOCIAL

  • Privacy
  • CCPA: “Do Not Sell My Data”
  • Cookie Policy
  • Terms
Copyright © 2023 Informa PLC. Informa PLC is registered in England and Wales with company number 8860726 whose registered and Head office is 5 Howick Place, London, SW1P 1WG.