Zetron announces improved 911 location results from RapidSOS pilot project in Tennessee
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Zetron announces improved 911 location results from RapidSOS pilot project in Tennessee
Although the RapidSOS offering is considered to be an i3-compliant component of the next-generation 911 (NG911) standard, PSAPs do not have to wait until they have deployed NG911 to take advantage of the RapidSOS location improvements, Ekl said.
“We have worked with existing vendors of call-taking, mapping and computer-aided-dispatch (CAD) solutions, so we integrate the RapidSOS capabilities into the systems that are already deployed in public safety,” Ekl said.
“Instead of trying to get 911 centers to replace and upgrade their whole systems, what we do is basically worked with the different [PSAP] vendors, so that it’s a simple software update for their existing software. We basically created a data pipeline for next-generation 911 that is available today, and it doesn’t require a full replacement of the voice infrastructure.”
Melchert agreed, noting that RapidSOS has done an “admirable” job partnering with so many vendors in the 911 community to integrate the location information with existing solutions.
“Even if you have a legacy network with a selective router and traditional CAMA trunks that are not i3, you can still receive the RapidSOS information,” Melchert said, noting that the RapidSOS integration extends beyond Zetron’s MAX Call Taking offering.
“It works with our CAD system, as well—it’s integrated in the CAD system. So, if you have a phone system from another vendor, but you have a CAD system from Zetron, it is also connected to RapidSOS. That would be an alternative.”