Article The 911 sector needs more friends—especially those with deep pockets 9th August 2013 Buster Brown, the new president of the National Emergency Number Association (NENA), wants to make training for 911 telecommunicators a priority, but a funding solution to support such an effort is needed.
Commentary Lots of moving parts to implementing text to 911 1st August 2013 There are numerous challenges associated with public-safety answering points (PSAP) supporting text-to-911 service, but the need for this capability is so compelling that the 911 community must do everything possible to deploy it as soon as possible.
Video Congress needs to act on telecommunicator standards 8th July 2013 UC Editor-in-Chief Glenn Bischoff spoke with Jamison Peevyhouse, emergency 911 director for Weakley County, Tenn., about the need for nationwide training and certification for 911 telecommunicators–and some of the challenges that stand in the way of that goal–at the recent National Emergency Number Association (NENA) conference in Charlotte, N.C.
Article Mandates for 911 telecommunicator training outstrip certification requirements 8th July 2013 More states are mandating additional training for 911 telecommunicators, but few states are requiring certification to ensure that the training content can be implemented.
Article It’s a crazy world inside a PSAP, because the world has gone mad 2nd July 2013 From man-made chemical hazards to diversion calls, 911 telecommunicators are challenged by high-risk, low-frequency incidents, according to panelists during a recent session at the National Emergency Number Association (NENA) conference in Charlotte, N.C. Being prepared for such events is crucial to dealing with them successfully, the panelists said.
Video Priority Dispatch announces platform enhancements 18th June 2013 Mike Thompson, fire and EMS consultant for Priority Dispatch, speaks with UC Editor-in-Chief Glenn Bischoff, about several new enhancements to the company’s platforms that will be released later this year, during this week’s National Emergency Number Association (NENA) conference in Charlotte, N.C.
Commentary 911 telecommunicators are ‘ordinary people in extraordinary circumstances’ 18th June 2013 Activity in the 911 center depicted in the movie “The Call”–starring Halle Berry–is reasonably accurate, according to officials from the National Emergency Number Association (NENA). Those who see the movie learn that communications in a public-safety answering point (PSAP) are critical and that the time of telecommunicators should not be wasted.
Article Speaker offers tips for handling 911 suicide calls 18th September 2012 APCO speaker offers tips for 911 call-takers preparing for a call from someone contemplating suicide.
Commentary 911 telecommunicators must believe in themselves 7th September 2012 Next-generation 911 will be challenging, but PSAP call-takers and dispatchers are up to the task.
Commentary Some things you can’t prepare for — but you have to try (with related video) 21st August 2012 Jasper County (Mo.) Emergency Services Board representatives offered some advice based on what they learned from the devastating F5 tornado that ripped through Joplin and Southwest Missouri in May 2011.
Latest 3GPP standards-development work includes new classes of HPUE, progress on mission-critical services 22nd April 2024
Is LMR the best solution for first responders? Should 4.9 GHz license go to the FirstNet Authority? 2 24th March 2024
