PSAP Telecommunicators - Page 3 of 3

Article

The 911 sector needs more friends—especially those with deep pockets

Buster Brown, the new president of the National Emergency Number Association (NENA), wants to make training for 911 telecommunicators a priority, but a funding solution to support such an effort is needed.

Commentary

Lots of moving parts to implementing text to 911

There are numerous challenges associated with public-safety answering points (PSAP) supporting text-to-911 service, but the need for this capability is so compelling that the 911 community must do everything possible to deploy it as soon as possible.

Video

Congress needs to act on telecommunicator standards

UC Editor-in-Chief Glenn Bischoff spoke with Jamison Peevyhouse, emergency 911 director for Weakley County, Tenn., about the need for nationwide training and certification for 911 telecommunicators–and some of the challenges that stand in the way of that goal–at the recent National Emergency Number Association (NENA) conference in Charlotte, N.C.

Article

Mandates for 911 telecommunicator training outstrip certification requirements

More states are mandating additional training for 911 telecommunicators, but few states are requiring certification to ensure that the training content can be implemented.

Article

It’s a crazy world inside a PSAP, because the world has gone mad

From man-made chemical hazards to diversion calls, 911 telecommunicators are challenged by high-risk, low-frequency incidents, according to panelists during a recent session at the National Emergency Number Association (NENA) conference in Charlotte, N.C. Being prepared for such events is crucial to dealing with them successfully, the panelists said.

Video

Priority Dispatch announces platform enhancements

Mike Thompson, fire and EMS consultant for Priority Dispatch, speaks with UC Editor-in-Chief Glenn Bischoff, about several new enhancements to the company’s platforms that will be released later this year, during this week’s National Emergency Number Association (NENA) conference in Charlotte, N.C.

Commentary

911 telecommunicators are ‘ordinary people in extraordinary circumstances’

Activity in the 911 center depicted in the movie “The Call”–starring Halle Berry–is reasonably accurate, according to officials from the National Emergency Number Association (NENA). Those who see the movie learn that communications in a public-safety answering point (PSAP) are critical and that the time of telecommunicators should not be wasted.

Article

Speaker offers tips for handling 911 suicide calls

APCO speaker offers tips for 911 call-takers preparing for a call from someone contemplating suicide.

Commentary

911 telecommunicators must believe in themselves

Next-generation 911 will be challenging, but PSAP call-takers and dispatchers are up to the task.

Commentary

Some things you can’t prepare for — but you have to try (with related video)

Jasper County (Mo.) Emergency Services Board representatives offered some advice based on what they learned from the devastating F5 tornado that ripped through Joplin and Southwest Missouri in May 2011.

Tag: PSAP Telecommunicators

Article

The 911 sector needs more friends—especially those with deep pockets

Commentary

Lots of moving parts to implementing text to 911

Video

Congress needs to act on telecommunicator standards

Article

Mandates for 911 telecommunicator training outstrip certification requirements

Article

It’s a crazy world inside a PSAP, because the world has gone mad

Video

Priority Dispatch announces platform enhancements

Commentary

911 telecommunicators are ‘ordinary people in extraordinary circumstances’

Article

Speaker offers tips for handling 911 suicide calls

Commentary

911 telecommunicators must believe in themselves

Commentary

Some things you can’t prepare for — but you have to try (with related video)

Commentary

LTE and liability: Why the fire service must move forward with digital incident command

Partnership and collaboration must be the foundation for emergency communications

FirstNet success means no hypothetical ‘shots’ need to be fired, Swenson says

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