The UK Post Office scandal holds lessons for telecom
“Computer says no.” The catchphrase, immortalized in a series of Little Britain comedy sketches from the noughties, brilliantly mocks society’s overreliance on and trust in technology. In the sketches, a glum-faced PC operator routinely dismisses people’s queries and complaints, or simply tells bewildered individuals they are wrong, after some furious bashing at a keyboard. That catchphrase is a neat, […]