When telecommunicators receive 911 calls from children, it is important to maintaining a calm,steady tone of voice, to provide constant reinforcement and to use short, simple sentences during the exchange, according to Briana Kelley–a training specialist for the Alachua County Sheriff’s Office–who. spoke on the topic this week at the Association of Public Safety Communications Officials (APCO) conference.
There are numerous challenges associated with public-safety answering points (PSAP) supporting text-to-911 service, but the need for this capability is so compelling that the 911 community must do everything possible to deploy it as soon as possible.
Reducing the number of devices that firefighters must carry is an important goal, but it may prove challenging to get radio, breathing apparatus and sensor vendors onto the same page; as a result, the answer may need to come from the military.
Patrick Koskan, senior resource engineering manager at Motorola Solutions, demonstrates situational-awareness capability being developed to help responders in the field to UC editor Donny Jackson at the Motorola Innovation Center in Schaumburg, Ill.
Patrick Koskan, senior resource engineering manager at Motorola Solutions, demonstrates situational-awareness capability being developed for command personnel to UC editor Donny Jackson at the Motorola Innovation Center in Schaumburg, Ill.