Without more information, it’s difficult to assess the procedural complaints that have led to the i3 document’s approval being delayed. However, it is important that there is no doubt about the legitimacy of the i3 guidelines when they are adopted, so any due diligence that NENA can do upfront to ensure that happens should be welcomed by the industry.
Next-generation 911 (NG-911) promises a robust, flexible platform that will allow public-safety answering points (PSAPs) to receive voice, video, text and data information from emergency callers, but several challenges remain before such systems can be deployed and implemented throughout the U.S., according to panelists at a CTIA Wireless session.
Shayl McCormick compartmentalizes her emotions because she has to. Not doing so may put lives at stake if you work in a high-stress dispatch center. McCormick’s ability to put aside her emotions was particularly important during the Tucson shootings on Jan. 8 that left Rep. Gabrielle Giffords (D-Ariz.) near death and killed six others, including 9-year-old Christina-Taylor Green.
I suggested yesterday that the 911 sector needs to help itself, by starting a grassroots public-relations campaign. Just about the only time the mainstream media covers the 911 sector is when something goes wrong. Undeniably, such events occur. But they represent the tip of the iceberg. Lurking beneath the surface are hundreds, likely thousands, of stories concerning 911 telecommunicators who went to extraordinary lengths while handling an emergency call. These are the stories that need to be told.
Barry Ritter of the Wayne County (Ind.) Emergency Communications Department received the 2010 PSAPs’ Finest Director of the Year award. As director, Ritter convinced nine rural counties across southeastern Indiana to pursue an IP-based platform for wire-line and wireless 911 calls.
The hosted service being offered by Intrado and Positron is analogous to leasing a car. Most people, I think, would prefer to purchase their cars outright. But some, because of their financial situations, can’t do that, and leasing is their only option.
My parents used to tell me stories about having to go the local tavern to watch a sporting event on the tube, because the tavern owners were the only ones who could afford to buy a set. I worry that the same situation will play out regarding NG-911; that is, only PSAPs in large metropolitan areas will be able to leverage the technology.