IP-based network links call centers

Tel Control Inc. and Avaya are collaborating on a deployment in Galveston, Texas, scheduled to be completed in the fall, which will link eight public-safety answering points via an IP-backbone infrastructure. The solution integrates TCI’s call control software and an Avaya softswitch to create a flexible and redundant hub-and-spoke architecture that will carry voice and data traffic over a private IP network and let PSAPs redirect calls to other call centers in the event of overflow.

“Galveston will now have a network where PSAPs can route overflow traffic in an emergency situation to another dispatcher that will immediately be recognized by the system,” said Anne Marie Lange, TCI regional sales manager. “It’s a flexible, scalable way to network PSAPs together.”