Dispatch/Call-taking

UK plans to start public-safety ‘mass transition’ from Airwave to ESN in first half of 2024

United Kingdom (UK) public-safety agencies are scheduled to begin switching mission-critical voice communications from the Airwave TETRA radio system to the LTE-based Emergency Services Network (ESN) during the first half of 2024, with complete ESN migration expected in 2026, according to a Home Office official. ESN Programme Director John Black shared the timetable while updating […]

This is Smart Cockpit calling Ground Control: Inside Airbus’s conversational artificial intelligence (AI)

At the virtual track of the AI Summit, part of the jam-packed London Tech Week, an Airbus data scientist outlined conversational AI’s enabling role in the digital transformation. Airbus has managed to train conversational AI using domain classification techniques, data content and interaction models. Once trained, the software has underpinned efforts to create dashboarding & visualization […]

Verizon: Nick Nilan, Carlo Thompson showcase SPOT, THOR deployable vehicles

  Verizon’s Nick Nilan and Carlo Thompson highlight features of the carrier’s “workhorse” deployable–a satellite picocell on truck (SPOT)–and the massive Tactical Humanitarian Operations Response (THOR) vehicle, a prototype communications vehicle that acts as a “Swiss Army knife” of communications at the scene of an emergency. IWCE 2021 attendees can learn more about the deployable […]

InterTalk: Bryan Wiens talks ESChat integration, Tait partnership, cloud-based dispatch offering

  Bryan Wiens, senior product manager of cloud services for InterTalk Critical Information Systems, outlines some of the company’s recent initiatives, including native integration with ESChat, a technology partnership with Tait Communications, and a cloud-based dispatch-as-a-service offering. Wiens spoke with IWCE’s Urgent Communications editor Donny Jackson during the IWCE 2021 being conducted this week in […]

New emergency-communications system to integrate cross-jurisdictional data into one digital space

Over the last two decades, the emergency-management community has recognized that natural disasters and other emergency situations don’t always follow county lines or town borders. Interagency collaboration is vital—mutual-aid agreements expand the capacity of first responders, for example, and data-sharing solutions can give local telecommunicators regionwide data at the click of a mouse button.  One […]

Mark43 partners with what3words, integrates unique location approach into CAD system

Agencies using Mark43’s cloud-based computer-aided-dispatch (CAD) system will be able to leverage location information from what3words, a technology that uses three-word groupings to describe every 10-foot-by-10-foot square area on Earth. Matt Polega, Mark43’s co-founder and head of a communications and public policy, said that XY coordinates from satellite GPS technology is accurate in most outdoor […]
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