Dispatch/Call-taking

Exciting times: When it comes to innovation, there is a lot going on in the public-safety sector

A previous article examined the obstacles faced by those public-safety entities known as “early adopters” as they strive to bring forward technological and operational innovations intended to improve emergency-response outcomes, keep emergency responders safer and protect mission-critical assets. This article explores some of the innovations that were discussed during the Early Adopter Summit hosted last […]

Avaya announces availability of MLTS location capabilities through integration with RapidSOS, 911 Secure

Emergency calls from multi-line telephone systems (MLTS) can include better location and situational-awareness information, thanks to integration work between Avaya, RapidSOS and 911 Secure that is now commercially available to enterprises—and is available for use by other 911 vendors, if they want. Avaya recently announced the commercial availability of the location enhancement, which leverages Avaya’s […]

Mark43, Polaris Wireless partner to deliver first-responder 3D location information to CAD system

Polaris Wireless has announced plans to have its three-dimensional (3D) location technology integrated into the 911 computer-aided-dispatch (CAD) system from new partner Mark43 to help monitor the location of firefighters and other public-safety personnel, particularly when responding to an incident inside a multi-story building. Public safety has long utilized GPS technology to track the XY […]

Hexagon unveils HxGN OnCall portfolio capable of working in the cloud, serving Tier 2 and Tier 3 911 centers

Hexagon this week launched its HxGN OnCall portfolio, an integrated suite of offerings that is designed to help 911 centers accept and process multimedia, enable cloud-based deployments, and make the company’s solutions accessible to Tier 2 and Tier 3 call centers, according to a Hexagon official. Kalyn Sims, chief technology officer (CTO) of Hexagon’s safety […]
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