Counties report business drivers for ECaTS
From TMC.net: According to a recent white paper from ECaTS, counties are reporting certain business drivers for ECaTS that include providing a clear understanding of call volume across the entire county and the availability of call-handling loads at different time intervals which allows, ECaTS officials say, for “better decisions when modifying call routing across the county.”
The comparative analysis feature allows the county managers to see their best PSAPs and work with those PSAPs that require more coaching/help, and the validation of funding/position requests are now supported by actual call volume and call handling statistics. Some users are also saying that the simplicity of data reporting for complex handling and call type analysis is “simplified by a centralized Web-based repository.
ECaTS is delivered to PSAPs, counties and states as a service with Direct Technology providing managed services, hosting and support for all pieces of the tool.
