Tenn. PSAP picks Zetron for call-tacking, dispatching functions

Robertson County, Tenn., recently merged its two public-safety answering points — Robertson County Central Dispatch and the Springfield Police Department Communications Division — into one. The new PSAP combines many of the two former centers’ functions and equipment, including two existing Zetron radio dispatch systems that connect to a seven-county PassPort trunking system. With the help of Zetron reseller, Greer Communications, they also implemented a new, IP-based Zetron Series 3300 VoIP 911 call-taking system.

The consolidated center went live in July of 2010. Its call-taking solution includes: the Series 3300 controller and Integrator 911 software, 32 administrative SIP phones, and seven workstations. Each position utilizes a telephone-radio headset so operators can switch easily between radio dispatching and 911 call taking.