Video
How to handle unusual emergency calls
Doug Showalter, a dispatcher supervisor with the California Higwhay Patrol, speaks with UC Editor-in-Chief Glenn Bischoff about the questions that 911 telecommunicators should ask when they encounter chemcial-suicide and "swatting" incidents, during the recent National Emergency Number Association conference in Charlotte, N.C.
Doug Showalter, a dispatcher supervisor with the California Highway Patrol, speaks with UC Editor-in-Chief Glenn Bischoff about the questions that 911 telecommunicators should ask when they encounter chemcial-suicide and "swatting" incidents, during the recent National Emergency Number Association conference in Charlotte, N.C.
