Optimizing the citizen experience with interactive portals and one-door entry policies

IT leaders are rethinking citizen communications as the pandemic has led constituents to use hundreds of services online.

However, providing this information through one easy-to-use and easy-to-find application remains a major challenge for CIOs and IT leaders integrating disparate sources using varying platforms. Through citizen-first approaches and technologies like integration platform as a service (iPaaS), organizations are overcoming barriers and strengthening constituent relationships.

Making interactive portals accessible

In constituents’ efforts to access information in a safer way, easy-to-use portals became crucial resources to provide DMV, vaccine and unemployment-related information, and much more. But developing an easy-to-use portal requires the integration of a wide variety of resources and platforms.

iPaaS solutions became helpful as users needed one easily accessible resource with all relevant information, regardless of the original source. iPaaS delivers a cloud service for application, data and process integration across numerous formats including cloud-to-cloud, cloud-to-on-premises and on-premises-to-on-premises.

As an example, while dealing with the COVID-19 pandemic, governments have needed to deliver information about testing, vaccines and other pandemic-related data. One state health department tackled this challenge by creating a single platform to provide its 10 million residents access to all relevant COVID-19 information, as well as a new management system designed for health care providers managing and administering the COVID-19 vaccine. The platform connects vaccine data used for state reporting purposes including for data analysis, performance monitoring, reporting and visualization through tableau dashboards on who is receiving the vaccine, vaccination availability phases and demographics.

iPaaS technologies supported the solution by seamlessly consolidating and connecting the data from disparate systems and resources including the CDC Vaccine Administration Management System (VAMS), CDC Immunization Gateway (IZ) Data Clearinghouse, the state medical board, board of nursing and board of pharmacy, and vaccine provider enrollment, among other sources.

To read the complete article, visit American City & County.