Delta launches computer-vision luggage drop

Delta Air Lines has expanded a hands-free bag-drop service driven by computer vision for qualified frequent fliers,  in partnership with TSA PreCheck, the expedited airport screening program in the U.S.

The system is now operating in Atlanta following installation at Detroit security checkpoints earlier this year.

With this system, passengers don’t need to present official ID documents or a boarding pass at departure, as their identity is verified by facial features and document numbers.

PreCheck, works with all major domestic airlines, but Delta’s bag-drop currently has the automated clearance system exclusively. The company aims to reduce bag-drop waiting times to below 30 seconds.

“Our goal in turning pivotal moments like security and check-in into seamless experiences is to give time and focus back to the moments customers enjoy,” said Byron Merritt, Delta’s vice president of brand experience design.

“Innovations like digital identity are implemented with the intention to transform the cohesive travel experience into a journey that our customers can truly look forward to.”

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