C4i enhances dispatch system with third-party integration feature
Specifically the feature allows connections to Omnitronics’ IPR and Raytheon’s NXU-2A products.
C4i added an integration feature that supports third-party interfaces to its SwitchplusIP dispatch command-and-control system. Specifically the feature allows connections to Omnitronics’ IPR and Raytheon’s NXU-2A products. According to the company, one benefit of this capability is that existing customer-owned gateways can continue to be used, resulting in extended equipment life; another is improved reliability and audio quality because there no longer is a need to convert a digital signal to analog and back again to connect to the gateway.
Tags: Call Center/Command content