This is Smart Cockpit calling Ground Control: Inside Airbus’s conversational artificial intelligence (AI)

At the virtual track of the AI Summit, part of the jam-packed London Tech Week, an Airbus data scientist outlined conversational AI’s enabling role in the digital transformation.

Airbus has managed to train conversational AI using domain classification techniques, data content and interaction models. Once trained, the software has underpinned efforts to create dashboarding & visualization chatbots, chatbots for onboarding application users and even a cockpit operations chatbot, according to Airbus’s Walid Yassine Medjati.

In a landscape where pilot stress levels are rising, Yassine Medjati cited hard examples where conversational AI was set to simplify aircraft operations. For example, conversational AI could help the pilot relax ahead of landing, by automatically contacting airports to gauge in-bound capacity.

Yassine Medjati explained: “We’re also looking at how to predict whether the airport will need to make a hard landing with more force than normal. This is more based on machine learning than chatbots – to understand what is going on [on the ground].”

Behind the scenes Airbus also wants to incorporate conversational AI in future factory designs, to help field technical questions down on the work floor. It also has a chatbot called EcoDesignBot in the works to brief operational managers on actions that support the UN’s sustainable development goals.

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