Cassidian updates Sentinel Patriot call-processing software

Cassidian Communications has released the latest version of its call-processing solution, Sentinel Patriot. The Sentinel Patriot 3.1 service pack (SP) 1 solution provides 12 enhancements that improve the flexibility, usability, configuration and security of the product and increase interoperability with third-party systems.

New features and capabilities included in the SP1 release provide for improved high-volume call processing with redundancy and resiliency. The added blind transfer support for emergency calls allows administrators to set permissions for call takers to perform unsupervised “cold” transfers for situations that do not require a “warm” handoff to another call taker, as is the case with non-emergency calls, estimated to comprise 40% of calls made annually to 911 centers in the U.S.

With the enhanced Priority Queue Overflow, priority queues can transfer excess calls to overflow queues. Overflow conditions apply to priority queues as with any other automatic call distribution (ACD) queue, assisting in efficient organization and prioritization during high call volumes.

Another key enhancement supports the manual switchover of the Patriot Communications Server (PCS) without requiring a database resynchronization.

Additional enhancements include added support for a dual network interface card at the Sentinel 911 workstation; new IP phones and improved IP networking; improved connectivity options with the AudioCodes Mediant 1000 Gateway; enhanced CIM radio bypass features that simplify call management; dual firewall support for the Sentinel CommandPOST call-processing solution; and improved functionality for the Software Development Kit (SDK).