Cassidian partners with Mont. service provider for Billings 911 center upgrade 10th April 2012 The upgrade includes the Sentinel Patriot call-processing solution, the Aurora management information system (MIS) solution and a comprehensive suite of managed services from Cassidian Communications.
NICE opens 2012 PSAPs’ Finest nominations 6th March 2012 Due June 1, nominations are accepted in four categories: director, line supervisor, technician, and telecommunicator of the year.
Solacom provides first regional hosted 911 system in Fla. 5th January 2012 Solacom Technologies has deployed its Guardian system to provide hosted services to four public-safety answering points (PSAPs) in the Florida counties of Gulf, Franklin and Calhoun.
Atlanta 911 center picks Everbridge for emergency alerts 15th December 2011 The Atlanta Police Department has selected Everbridge Aware and SmartGIS for emergency and incident notification alters sent to residents from the city’s 911 center.
ATIS outlines guidelines for service providers, PSAPs to reduce 911 outages 8th November 2011 Risks of overloading 911 systems during weather or other emergencies is increasing thanks to the changing call patterns including increased traffic on wireless networks, finds a report from Alliance for Telecommunications Industry Solutions (ATIS).
What Vermont PSAPs learned from hurricane response 1st November 2011 This webinar covers different types of disaster threats and the advantages IP-based dispatching systems have in mitigating those situations. The guests will answer questions from participants about best practices in disaster recovery, lessons learned during Hurricane Irene, and why system redundancy matters for PSAPs.
GreatCall releases PSAP training DVD 31st October 2011 The DVD, Call-Taker Training for Public Safety Answering Point Personnel, contains a 15-minute video that provides an introduction to the 5Star service and best-practice strategies for managing interaction between a 5Star Response Agent and a PSAP call-taker.
Cassidian updates Sentinel Patriot call-processing software 24th October 2011 New features and capabilities included in the SP1 release provide for improved high-volume call processing with redundancy and resiliency.
N.J. telecommunicators train in autism awareness 20th October 2011 Through the training course, operators are briefed on what questions need to be asked when dealing with an emergency situation regarding an individual with autism.
NIOSH releases materials on call-center noise hazards 17th October 2011 Workers at call and dispatch centers may suffer health risks associated with high noise levels from their headsets. The National Institute for Occupational Safety and Health (NIOSH) has developed recommendations for prevention.
Latest 3GPP standards-development work includes new classes of HPUE, progress on mission-critical services 1 22nd April 2024
Is LMR the best solution for first responders? Should 4.9 GHz license go to the FirstNet Authority? 3 24th March 2024
Video Check out key takeaways from Disaster Management Symposium webinars, register to view archives Video: Opening of the Expo Hall on day three of IWCE 2023 Lynk CEO Charles Miller: The sky’s the limit
