https://urgentcomm.com/wp-content/themes/ucm_child/assets/images/logo/footer-new-logo.png
  • Home
  • News
  • Multimedia
    • Back
    • Multimedia
    • Video
    • Podcasts
    • Galleries
    • IWCE’s Video Showcase
    • IWCE 2022 Winter Showcase
    • IWCE 2023 Pre-event Guide
  • Commentary
    • Back
    • Commentary
    • Urgent Matters
    • View From The Top
    • All Things IWCE
    • Legal Matters
  • Resources
    • Back
    • Resources
    • Webinars
    • White Papers
    • Reprints & Reuse
  • IWCE
    • Back
    • IWCE
    • Conference
    • Special Events
    • Exhibitor Listings
    • Premier Partners
    • Floor Plan
    • Exhibiting Information
    • Register for IWCE
  • About Us
    • Back
    • About Us
    • Contact Us
    • Advertise
    • Terms of Service
    • Privacy Statement
    • Cookie Policy
  • Related Sites
    • Back
    • American City & County
    • IWCE
    • Light Reading
    • IOT World Today
    • Mission Critical Technologies
    • TU-Auto
  • In the field
    • Back
    • In the field
    • Broadband Push-to-X
    • Internet of Things
    • Project 25
    • Public-Safety Broadband/FirstNet
    • Virtual/Augmented Reality
    • Land Mobile Radio
    • Long Term Evolution (LTE)
    • Applications
    • Drones/Robots
    • IoT/Smart X
    • Software
    • Subscriber Devices
    • Video
  • Call Center/Command
    • Back
    • Call Center/Command
    • Artificial Intelligence
    • NG911
    • Alerting Systems
    • Analytics
    • Dispatch/Call-taking
    • Incident Command/Situational Awareness
    • Tracking, Monitoring & Control
  • Network Tech
    • Back
    • Network Tech
    • Interoperability
    • LMR 100
    • LMR 200
    • Backhaul
    • Deployables
    • Power
    • Tower & Site
    • Wireless Networks
    • Coverage/Interference
    • Security
    • System Design
    • System Installation
    • System Operation
    • Test & Measurement
  • Operations
    • Back
    • Operations
    • Critical Infrastructure
    • Enterprise
    • Federal Government/Military
    • Public Safety
    • State & Local Government
    • Training
  • Regulations
    • Back
    • Regulations
    • Narrowbanding
    • T-Band
    • Rebanding
    • TV White Spaces
    • None
    • Funding
    • Policy
    • Regional Coordination
    • Standards
  • Organizations
    • Back
    • Organizations
    • AASHTO
    • APCO
    • DHS
    • DMR Association
    • ETA
    • EWA
    • FCC
    • IWCE
    • NASEMSO
    • NATE
    • NXDN Forum
    • NENA
    • NIST/PSCR
    • NPSTC
    • NTIA/FirstNet
    • P25 TIG
    • TETRA + CCA
    • UTC
Urgent Communications
  • NEWSLETTER
  • Home
  • News
  • Multimedia
    • Back
    • Video
    • Podcasts
    • Omdia Crit Comms Circle Podcast
    • Galleries
    • IWCE’s Video Showcase
    • IWCE 2023 Pre-event Guide
    • IWCE 2022 Winter Showcase
  • Commentary
    • Back
    • All Things IWCE
    • Urgent Matters
    • View From The Top
    • Legal Matters
  • Resources
    • Back
    • Webinars
    • White Papers
    • Reprints & Reuse
    • UC eZines
    • Sponsored content
  • IWCE
    • Back
    • Conference
    • Why Attend
    • Exhibitor Listing
    • Floor Plan
    • Exhibiting Information
    • Join the Event Mailing List
  • About Us
    • Back
    • About Us
    • Contact Us
    • Advertise
    • Cookie Policy
    • Terms of Service
    • Privacy Statement
  • Related Sites
    • Back
    • American City & County
    • IWCE
    • Light Reading
    • IOT World Today
    • TU-Auto
  • newsletter
  • In the field
    • Back
    • Internet of Things
    • Broadband Push-to-X
    • Project 25
    • Public-Safety Broadband/FirstNet
    • Virtual/Augmented Reality
    • Land Mobile Radio
    • Long Term Evolution (LTE)
    • Applications
    • Drones/Robots
    • IoT/Smart X
    • Software
    • Subscriber Devices
    • Video
  • Call Center/Command
    • Back
    • Artificial Intelligence
    • NG911
    • Alerting Systems
    • Analytics
    • Dispatch/Call-taking
    • Incident Command/Situational Awareness
    • Tracking, Monitoring & Control
  • Network Tech
    • Back
    • Cybersecurity
    • Interoperability
    • LMR 100
    • LMR 200
    • Backhaul
    • Deployables
    • Power
    • Tower & Site
    • Wireless Networks
    • Coverage/Interference
    • Security
    • System Design
    • System Installation
    • System Operation
    • Test & Measurement
  • Operations
    • Back
    • Critical Infrastructure
    • Enterprise
    • Federal Government/Military
    • Public Safety
    • State & Local Government
    • Training
  • Regulations
    • Back
    • Narrowbanding
    • T-Band
    • Rebanding
    • TV White Spaces
    • None
    • Funding
    • Policy
    • Regional Coordination
    • Standards
  • Organizations
    • Back
    • AASHTO
    • APCO
    • DHS
    • DMR Association
    • ETA
    • EWA
    • FCC
    • IWCE
    • NASEMSO
    • NATE
    • NXDN Forum
    • NENA
    • NIST/PSCR
    • NPSTC
    • NTIA/FirstNet
    • P25 TIG
    • TETRA + CCA
    • UTC
acc.com

Cross-departmental coordination and savings

Cross-departmental coordination and savings

  • Written by Urgent Communications Administrator
  • 19th September 2018

Forward-thinking municipalities are leveraging speech-analytics solutions that have been purchased by PSAPs within their other departments as well. By transcribing witness/suspect interviews during criminal investigations and maintaining that information in a database, speech analytics can determine whether a suspect’s name is mentioned during multiple interviews in independent, unrelated investigations. This uncovers patterns that investigators otherwise may not find, and lets public-safety departments leverage extra available information.

For many municipalities, the PSAP is the first point of contact for many citizens and represents a central area for obtaining data. Speech analytics can uncover the need for additional equipment or personnel, based upon changing demographics.

Many of the 6,094 PSAPs in the U.S. today are being forced to decide how to continue to ensure public safety with significantly less money. Speech analytics can help save money by determining whether the PSAP is handling responsibilities beyond its charter. According to the Federal Communications Commission, Americans place approximately 240 million 911 calls per year — almost 650,000 per day.

While most of these are legitimate emergency calls, a percentage are from people reporting potholes, asking about the weather, seeking directions or some other non-emergency inquiry. These non-emergency requests tie up resources and, over the course of the year, can result in millions of dollars in wasted spending for agencies that serve large populations. By documenting these cases, PSAPs can support the need for a dedicated 311 citizen-service center.

Analytics technology offers a combination of invaluable tools that mine data that already is being captured to uncover issues and trends. This information can be leveraged to drive change in other areas of emergency response. Clearly, many PSAPs are listening. Is your PSAP one of them?

Bill Pryor is the director of public safety for Verint Systems, a provider of speech-analytics software.

Tags:

Related Content

  • RapidSOS hires Parkinson to head public-sector efforts
  • Verizon Robotics to test drones at Oregon's Pendleton Range
  • Cyber conflict overshadowed a major government ransomware alert
  • Former Dem senator launches campaign to squash Gigi Sohn's FCC confirmation

Commentary


Updated: How ‘sidelink’ peer-to-peer communications can enhance public-safety operations

  • 1
27th February 2023

NG911 needed to secure our communities and nation

24th February 2023

How 5G is making cities safer, smarter, and more efficient

26th January 2023
view all

Events


UC Ezines


IWCE 2019 Wrap Up

13th May 2019
view all

Twitter


UrgentComm

Gallery: The last day of IWCE 2023 dlvr.it/SllQKJ

30th March 2023
UrgentComm

Video: Opening of the Expo Hall on day three of IWCE 2023 dlvr.it/SlkyNy

30th March 2023
UrgentComm

Verizon officials highlight role of 5G tech for responders during IWCE keynote dlvr.it/Slkh9n

30th March 2023
UrgentComm

Day three of IWCE 2023 features the opening of the Expo Hall dlvr.it/Slhgvr

30th March 2023
UrgentComm

Gallery: The Expo Hall opens on day three of IWCE 2023 dlvr.it/SlhfPT

29th March 2023
UrgentComm

Rescue 42 launches miniCRD deployable for FirstNet dlvr.it/SlgdtY

29th March 2023
UrgentComm

RT @IWCEexpo: 📽️ More sights from Day 2 at #IWCE23. It's been a fantastic start so far... Thanks to you! Tomorrow is another awesome spea…

29th March 2023
UrgentComm

RT @IWCEexpo: Ildefonso De La Cruz Morales, Principal Analyst-Critical Communications @OmdiaHQ takes the stage and kicks off tonight’s Keyn…

29th March 2023

Newsletter

Sign up for UrgentComm’s newsletters to receive regular news and information updates about Communications and Technology.

Expert Commentary

Learn from experts about the latest technology in automation, machine-learning, big data and cybersecurity.

Business Media

Find the latest videos and media from the market leaders.

Media Kit and Advertising

Want to reach our digital and print audiences? Learn more here.

DISCOVER MORE FROM INFORMA TECH

  • American City & County
  • IWCE
  • Light Reading
  • IOT World Today
  • Mission Critical Technologies
  • TU-Auto

WORKING WITH US

  • About Us
  • Contact Us
  • Events
  • Careers

FOLLOW Urgent Comms ON SOCIAL

  • Privacy
  • CCPA: “Do Not Sell My Data”
  • Cookie Policy
  • Terms
Copyright © 2023 Informa PLC. Informa PLC is registered in England and Wales with company number 8860726 whose registered and Head office is 5 Howick Place, London, SW1P 1WG.