Net Transcripts gears its service to meet law-enforcement needs

Whether law-enforcement customers create their account through strategic partner VIEVU or via a direct link to Net Transcripts, the transcription services are provided on a pay-as-you-go basis, Nudd said.

“The nice part about our operation is that there’s no upfront fee of any kind and no commitments of any kind,” he said. “We have some customers that might use us three or four times per year for the big cases or a backlog. For instance, when Congresswoman Gabby Gifford got shot, Tucson Homeland Security used us for many, many hours of interviews. Then, they may not use us again for awhile.

“On the other side of the coin, we have some customers that might send us a hundred files per day, day in and day out.”

Sometimes, an occasional customer makes the transition to being a regular customer for economic reasons, Nudd said.

“With budget constraints, especially [during the] past few years, the nice thing about service is that they can use us to assist their in-house clerical staff to do this for backlog and overflow,” he said. “But they find that—once they get comfortable with us—If they have someone who is dedicated to this process in house and lose them to attrition, retirement or quitting, they say, ‘Why should we even replace that person?’ because using our service has been proven to be about one-third the cost of having an in-house person do it, which is quite a budgetary-savings proposition.”