https://urgentcomm.com/wp-content/themes/ucm_child/assets/images/logo/footer-new-logo.png
  • Home
  • News
  • Multimedia
    • Back
    • Multimedia
    • Video
    • Podcasts
    • Galleries
  • Commentary
    • Back
    • Commentary
    • Urgent Matters
    • View From The Top
    • All Things IWCE
    • Legal Matters
  • Resources
    • Back
    • Resources
    • Webinars
    • White Papers
    • Reprints & Reuse
  • IWCE
    • Back
    • IWCE
    • Conference
    • Special Events
    • Exhibitor Listings
    • Premier Partners
    • Floor Plan
    • Exhibiting Information
    • Register for IWCE
  • About Us
    • Back
    • About Us
    • Contact Us
    • Advertise
    • Terms of Service
    • Privacy Statement
    • Cookies Policy
  • Related Sites
    • Back
    • American City & County
    • IWCE
    • Light Reading
    • IOT World Today
    • Mission Critical Technologies
    • Microwave/RF
    • T&D World
    • TU-Auto
  • In the field
    • Back
    • In the field
    • Broadband Push-to-X
    • Internet of Things
    • Project 25
    • Public-Safety Broadband/FirstNet
    • Virtual/Augmented Reality
    • Land Mobile Radio
    • Long Term Evolution (LTE)
    • Applications
    • Drones/Robots
    • IoT/Smart X
    • Software
    • Subscriber Devices
    • Video
  • Call Center/Command
    • Back
    • Call Center/Command
    • Artificial Intelligence
    • NG911
    • Alerting Systems
    • Analytics
    • Dispatch/Call-taking
    • Incident Command/Situational Awareness
    • Tracking, Monitoring & Control
  • Network Tech
    • Back
    • Network Tech
    • Interoperability
    • LMR 100
    • LMR 200
    • Backhaul
    • Deployables
    • Power
    • Tower & Site
    • Wireless Networks
    • Coverage/Interference
    • Security
    • System Design
    • System Installation
    • System Operation
    • Test & Measurement
  • Operations
    • Back
    • Operations
    • Critical Infrastructure
    • Enterprise
    • Federal Government/Military
    • Public Safety
    • State & Local Government
    • Training
  • Regulations
    • Back
    • Regulations
    • Narrowbanding
    • T-Band
    • Rebanding
    • TV White Spaces
    • None
    • Funding
    • Policy
    • Regional Coordination
    • Standards
  • Organizations
    • Back
    • Organizations
    • AASHTO
    • APCO
    • DHS
    • DMR Association
    • ETA
    • EWA
    • FCC
    • IWCE
    • NASEMSO
    • NATE
    • NXDN Forum
    • NENA
    • NIST/PSCR
    • NPSTC
    • NTIA/FirstNet
    • P25 TIG
    • TETRA + CCA
    • UTC
Urgent Communications
  • NEWSLETTER
  • Home
  • News
  • Multimedia
    • Back
    • Video
    • Podcasts
    • Omdia Crit Comms Circle Podcast
    • Galleries
    • IWCE’s Video Showcase
  • Commentary
    • Back
    • All Things IWCE
    • Urgent Matters
    • View From The Top
    • Legal Matters
  • Resources
    • Back
    • Webinars
    • White Papers
    • Reprints & Reuse
    • UC eZines
    • Sponsored content
  • IWCE
    • Back
    • Conference
    • Why Attend
    • Exhibitor Listing
    • Floor Plan
    • Exhibiting Information
    • Join the Event Mailing List
  • About Us
    • Back
    • About Us
    • Contact Us
    • Advertise
    • Terms of Service
    • Privacy Statement
    • Cookies Policy
  • Related Sites
    • Back
    • American City & County
    • IWCE
    • Light Reading
    • IOT World Today
    • TU-Auto
  • newsletter
  • In the field
    • Back
    • Internet of Things
    • Broadband Push-to-X
    • Project 25
    • Public-Safety Broadband/FirstNet
    • Virtual/Augmented Reality
    • Land Mobile Radio
    • Long Term Evolution (LTE)
    • Applications
    • Drones/Robots
    • IoT/Smart X
    • Software
    • Subscriber Devices
    • Video
  • Call Center/Command
    • Back
    • Artificial Intelligence
    • NG911
    • Alerting Systems
    • Analytics
    • Dispatch/Call-taking
    • Incident Command/Situational Awareness
    • Tracking, Monitoring & Control
  • Network Tech
    • Back
    • Cybersecurity
    • Interoperability
    • LMR 100
    • LMR 200
    • Backhaul
    • Deployables
    • Power
    • Tower & Site
    • Wireless Networks
    • Coverage/Interference
    • Security
    • System Design
    • System Installation
    • System Operation
    • Test & Measurement
  • Operations
    • Back
    • Critical Infrastructure
    • Enterprise
    • Federal Government/Military
    • Public Safety
    • State & Local Government
    • Training
  • Regulations
    • Back
    • Narrowbanding
    • T-Band
    • Rebanding
    • TV White Spaces
    • None
    • Funding
    • Policy
    • Regional Coordination
    • Standards
  • Organizations
    • Back
    • AASHTO
    • APCO
    • DHS
    • DMR Association
    • ETA
    • EWA
    • FCC
    • IWCE
    • NASEMSO
    • NATE
    • NXDN Forum
    • NENA
    • NIST/PSCR
    • NPSTC
    • NTIA/FirstNet
    • P25 TIG
    • TETRA + CCA
    • UTC
acc.com

Text to 911

Text to 911

  • Written by Urgent Communications Administrator
  • 19th September 2018

Sometimes “what we know” and “what we don’t know” make for interesting circumstances.   Text to 911 is a prime example.   We know what the technology options are but we don’t have a lot of data to help PSAPs prepare for the non- technical issues, such as staffing. Just as with abandoned calls, text to 911 will require enhanced operator attention and increased call-processing time.  The total impact will be determined by frequency of calls received.  There is very little information available to assist PSAPs in planning to meet this need. The information relative to the number of 911 text calls is difficult to interpret. Texting trends in general might indicate high numbers of text messages to 911, but early deployments of text to 911 report sparse use. At some point a trend line will develop but today the available information is insufficient.

 It takes many months for PSAPs to ramp up staffing and establish new procedures to accommodate new services. Our PSAPs are understandably concerned. Their concerns go beyond hardware and connectivity to the heart of how they will deal with what they receive and how it will impact their existing performance levels.  If PSAPs are to accommodate this new tool for accessing 911, it will take planning at many levels. We have a long way to go in terms of preparation.  

Meanwhile, the information delivered to PSAPs with 911 calls or to supplement call data is another small matter of great importance.  Information is only as useful as the understanding it conjures.  Simply having “a lot of information” is not the goal.  Rather, having understandable information, credible information and pertinent information is the goal.   There are plenty of examples of how information benefits the PSAP and equally as many examples of negative impacts.  Many private business cases have developed that revolve around information provided to PSAPs. Data is not necessarily information and information is not always knowledge.  In every case, before information is sent to PSAPs, it should be carefully considered from the PSAP’s perspective.

PSAPs walk a fine line between speed and effectiveness. Staffing, performance and accountability constitute a delicate dance. Small inconveniences can become monster challenges when multiplied by hundreds of repetitions. A slight increase in call-processing time can bring performance down, drive staffing levels up and send budgets into the red zone. Many small factors influence PSAPs in significant ways. It has been said that we must plan today to implement technology two years from now that is, as yet, not even on the drawing board. As we plan for today and tomorrow, a holistic approach is required that includes a view from the PSAP’s perspective.  Getting calls delivered to the PSAP is one aspect of the service we provide, but effectively getting callers to a source of assistance takes considerable planning and insight by PSAPs.  Small things can make big differences.

Wanda McCarley is director of operations for Tarrant County (Texas) 911.

Tags:

Related Content

  • Open-source tools for the IoT ecosystem
  • Satellite Made Simple: Easy-to-Deploy Connectivity On-the-Go
  • New Orleans-area 911 center inks multiyear APEX deal with Carbyne to replace call-handling system
  • Text to 911
    Newscan: Feds recover millions from pipeline ransom hackers, hint at U.S. Internet tactic

Commentary


LTE and liability: Why the fire service must move forward with digital incident command

  • 2
6th May 2022

Partnership and collaboration must be the foundation for emergency communications

18th April 2022

FirstNet success means no hypothetical ‘shots’ need to be fired, Swenson says

22nd February 2022
view all

Events


UC Ezines


IWCE 2019 Wrap Up

13th May 2019
view all

Twitter


UrgentComm

Final cases made about Airwave, ESN, before CMA issues provisional decision on Motorola Solutions dlvr.it/ST4Q6X

29th June 2022
UrgentComm

Polaris Wireless: Manlio Allegra talks 911 Z-axis tech, future IoT opportunities dlvr.it/ST1384

28th June 2022
UrgentComm

Biden’s net-neutrality strategy looks doomed dlvr.it/SSyQ7d

28th June 2022
UrgentComm

Only 3% of open-source software bugs are actually attackable, researchers say dlvr.it/SSxjxK

27th June 2022
UrgentComm

Cabinless self-driving trucks get the green light dlvr.it/SSxghf

27th June 2022
UrgentComm

Autonomous vehicles in slow lane as robots accelerate dlvr.it/SSxPDQ

27th June 2022
UrgentComm

Southern Linc official discusses MCPTT migration, interoperability with new partner Catalyst dlvr.it/SSr8VD

25th June 2022
UrgentComm

Newscan: NYPD’s bomb-sniffing dogs get a high-tech upgrade to keep city safe dlvr.it/SSpSD1

25th June 2022

Newsletter

Sign up for UrgentComm’s newsletters to receive regular news and information updates about Communications and Technology.

Expert Commentary

Learn from experts about the latest technology in automation, machine-learning, big data and cybersecurity.

Business Media

Find the latest videos and media from the market leaders.

Media Kit and Advertising

Want to reach our digital and print audiences? Learn more here.

DISCOVER MORE FROM INFORMA TECH

  • American City & County
  • IWCE
  • Light Reading
  • IOT World Today
  • Mission Critical Technologies
  • Microwave/RF
  • T&D World
  • TU-Auto

WORKING WITH US

  • About Us
  • Contact Us
  • Events
  • Careers

FOLLOW Urgent Comms ON SOCIAL

  • Privacy
  • CCPA: “Do Not Sell My Data”
  • Cookies Policy
  • Terms
Copyright © 2022 Informa PLC. Informa PLC is registered in England and Wales with company number 8860726 whose registered and Head office is 5 Howick Place, London, SW1P 1WG.
This website uses cookies, including third party ones, to allow for analysis of how people use our website in order to improve your experience and our services. By continuing to use our website, you agree to the use of such cookies. Click here for more information on our Cookie Policy and Privacy Policy.
X