Speaker: Emergency calls from children require tender loving care
When telecommunicators receive 911 calls from children, it is important to maintaining a calm,steady tone of voice, to provide constant reinforcement and to use short, simple sentences during the exchange, according to Briana Kelley–a training specialist for the Alachua County Sheriff’s Office–who. spoke on the topic this week at the Association of Public Safety Communications Officials (APCO) conference.
