Dispatch/Call-taking

News

AT&T, Intrado launch new school-safety solution

AT&T and Intrado recently announced a new school-safety solution that is designed to let personnel alert 911 of an emergency with the push of a button on an wearable that leverages Intrado software and FirstNet connectivity from AT&T. Matt Walsh, assistant vice president of products for AT&T’s FirstNet team, said the solution surrounding the Intrado […]

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RapidDeploy announces Lightning mobile app, statewide deal in Kansas

RapidDeploy yesterday announced Lightning, the company’s mobile application that is designed to support providing first responders in the field with 911 call information and supplementary data—including video feeds—automatically, beginning with a multiyear, statewide contract with the Kansas 911 Coordinating Council. RapidDeploy CEO Steve Raucher said he is appreciative of the Kansas 911 community—which already is […]

Zetron boosts UK presence with purchase of Eagle NewCo unit from NEC

Zetron yesterday announced that its Codan parent company paid about $15 million to acquire Eagle NewCo, an NEC Software Solutions UK business unit that boast significant contracts with United Kingdom public-safety and transportation entities. Zetron President and Executive General Manager Scott French said that the Eagle unit—previously known as APD Communications—became available after the UK […]

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Emergency dispatch centers are facing a staffing crisis, report says

Across the United States, emergency dispatch centers are facing an acute staffing crisis: administrators can’t hire enough dispatchers, compounding stress on employees who are already shouldering an increased workload. Burnout is a huge problem. “A staggering 82% of respondents’ call centers report being understaffed. These staffing challenges span from difficulties in hiring new personnel to […]

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CMA releases order mandating price controls on Motorola Solutions for Airwave TETRA network in UK

Price controls designed to prevent Motorola Solutions from realizing “supernormal” profits from its nationwide Airwave TETRA network in the United Kingdom (UK) are effective today after the Competition and Markets Authority (CMA) yesterday published its final order on the matter. Motorola Solutions is projected to lose more than $1 billion in expected revenues from Airwave […]

News

FCC passes new rules to enhance reliability, access to 988 Lifeline service

FCC commissioners today unanimously approved new rules that are designed to ensure that the 988 Suicide & Crisis Lifeline is as accessible as possible by requiring service providers to report outages to key stakeholders in a timely manner and try to reroute 988 calls to available crisis centers. Last December, the 988 Lifeline—the three-digit number […]

News

UK public-safety agencies caught in middle of much-delayed proposed Airwave-ESN transition

Costs associated with the UK Home Office’s failure to deliver the LTE-based Emergency Services Network (ESN) as a replacement for the TETRA-based Airwave system owned by Motorola Solutions should not be borne solely by public-safety agencies, according to the head of a Parliament committee overseeing the ESN project. ESN was supposed to be completed in […]

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Doubts grow over viability of UK’s LTE-based ESN

The problems encountered by the UK’s Emergency Services Network (ESN) have been well documented, but it seems that certain long-time observers of the troubled system are now daring to think the unthinkable: could it be that the ESN will never in fact become a reality, at least in its present form? Originally heralded as a […]

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Lead legacy could cost AT&T, others up to $60 billion, report says

Amid calls for accountability, one financial analyst firm estimates it will cost up to $60 billion to remove thousands of aging telecom cables covered in lead. According to the firm, New Street Research, AT&T is squarely in the crosshairs. “AT&T likely has the highest [financial] exposure overall, followed by Verizon and Lumen,” the firm wrote […]

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Video surveillance: Cities and counties will spend more on this technology category

Local governments will increase their budgets in at least one technology in the coming year, says Kevin Taylor, area sales manager at Axis Communications, a producer of video surveillance equipment and other products. “We are optimistic about the growth of video-based Internet of Things (IoT) technologies in local government. We are at a nexus where the […]

News

AT&T, Intrado launch new school-safety solution

Partner content

RapidDeploy announces Lightning mobile app, statewide deal in Kansas

Zetron boosts UK presence with purchase of Eagle NewCo unit from NEC

Partner content

Emergency dispatch centers are facing a staffing crisis, report says

Partner content

CMA releases order mandating price controls on Motorola Solutions for Airwave TETRA network in UK

News

FCC passes new rules to enhance reliability, access to 988 Lifeline service

News

UK public-safety agencies caught in middle of much-delayed proposed Airwave-ESN transition

Partner content

Doubts grow over viability of UK’s LTE-based ESN

Partner content

Lead legacy could cost AT&T, others up to $60 billion, report says

Partner content

Video surveillance: Cities and counties will spend more on this technology category

Commentary

Is LMR the best solution for first responders? Should 4.9 GHz license go to the FirstNet Authority?

Countdown to IWCE 2024: Your Last-Minute Guide

FirstNet Authority reauthorization needed as public-safety-driven network evolution proceeds

Events

UC Ezines

IWCE 2019 Wrap Up