UC Editor-in-Chief Glenn Bischoff spoke with Jamison Peevyhouse, emergency 911 director for Weakley County, Tenn., about the need for nationwide training and certification for 911 telecommunicators–and some of the challenges that stand in the way of that goal–at the recent National Emergency Number Association (NENA) conference in Charlotte, N.C.
From man-made chemical hazards to diversion calls, 911 telecommunicators are challenged by high-risk, low-frequency incidents, according to panelists during a recent session at the National Emergency Number Association (NENA) conference in Charlotte, N.C. Being prepared for such events is crucial to dealing with them successfully, the panelists said.
Mike Thompson, fire and EMS consultant for Priority Dispatch, speaks with UC Editor-in-Chief Glenn Bischoff, about several new enhancements to the company’s platforms that will be released later this year, during this week’s National Emergency Number Association (NENA) conference in Charlotte, N.C.
Activity in the 911 center depicted in the movie “The Call”–starring Halle Berry–is reasonably accurate, according to officials from the National Emergency Number Association (NENA). Those who see the movie learn that communications in a public-safety answering point (PSAP) are critical and that the time of telecommunicators should not be wasted.