Motorola CSR program aids public safety
Got a pothole big enough to swallow automobiles and yours was the third in?
Call the city CSR (Customer Service Request) help desk…they’ll dispatch a truck and crew.
Stop sign waylaid by an errant driver during the last snowstorm and the city hasn’t replaced it?
Chicago hosts a 3-1-1 number for such services. Houston and Austin, Texas, have a simple dial-in number to get results. In Dallas you can call a repair crew, in their truck, via wireless.
Neighborhood streetlight out and the kids play “smash the mailbox” late at night?
Dial a seven-digit number in San Jose, Calif., to reach a Customer Service Call Center and request maintenance services. Officials in Baltimore call theirs “Cititrack,” and define and configure more than 250 common service requests.
Motorola has installed its Customer Service Request Rapid Results System in the cities listed above.
The CSR System establishes a single point of contact for citizens to request government services and information, routes service requests to the proper department and tracks those requests until they are resolved.
Individual departments or jurisdictions may configure the equipment to meet their requirements. Chicago’s CSR system serves 42 city departments, Dallas links 33 departments and Houston connects six departments. In Winston-Salem, N.C., Akron, Ohio, and Chattanooga, Tenn., the Motorola CSR Rapid Results System is tailored to non-emergency services.