CML intros IP-based PSAP controller
TAMPA–CML Emergency Services introduced at the National Emergency Number Association trade show and conference this week its Patriot 2.0 voice-over-Internet Protocol-based controller for public safety answering points.
The Patriot is a software-based platform that resides on Windows-based servers and which replaces traditional hardware-based controllers. The platform offers PSAPs greater flexibility, according to Pierre Olivier, chief architect at CML.
“Instead of being tied to physical telephone lines that connect your work stations, now you can deploy them in a network, which provides lots of flexibility, because now you can have remote sites and nomadic callers taking calls from home, and so on,” Olivier said. “We’ve disconnected them from the umbilical cord of the telephone network.”
The Patriot 2.0 platform is compliant with the FCC’s Phase II location identification requirements, is built on Cisco Systems’ CallManager, supports third-party products such as mapping and computer-aided dispatch, and provides automatic location information caching. Beta testing of the platform will begin in November 2004 with general availability slated for February 2005, according to CML President and CEO John Thompson, who added that five PSAPs have expressed interest in participating in the beta test.