https://urgentcomm.com/wp-content/themes/ucm_child/assets/images/logo/footer-new-logo.png
  • Home
  • News
  • Multimedia
    • Back
    • Multimedia
    • Video
    • Podcasts
    • Galleries
  • Commentary
    • Back
    • Commentary
    • Urgent Matters
    • View From The Top
    • All Things IWCE
    • Legal Matters
  • Resources
    • Back
    • Resources
    • Webinars
    • White Papers
    • Reprints & Reuse
  • IWCE
    • Back
    • IWCE
    • Conference
    • Special Events
    • Exhibitor Listings
    • Premier Partners
    • Floor Plan
    • Exhibiting Information
    • Register for IWCE
  • About Us
    • Back
    • About Us
    • Contact Us
    • Advertise
    • Terms of Service
    • Privacy Statement
    • Cookies Policy
  • Related Sites
    • Back
    • American City & County
    • IWCE
    • Light Reading
    • IOT World Today
    • Mission Critical Technologies
    • Microwave/RF
    • T&D World
    • TU-Auto
  • In the field
    • Back
    • In the field
    • Broadband Push-to-X
    • Internet of Things
    • Project 25
    • Public-Safety Broadband/FirstNet
    • Virtual/Augmented Reality
    • Land Mobile Radio
    • Long Term Evolution (LTE)
    • Applications
    • Drones/Robots
    • IoT/Smart X
    • Software
    • Subscriber Devices
    • Video
  • Call Center/Command
    • Back
    • Call Center/Command
    • Artificial Intelligence
    • NG911
    • Alerting Systems
    • Analytics
    • Dispatch/Call-taking
    • Incident Command/Situational Awareness
    • Tracking, Monitoring & Control
  • Network Tech
    • Back
    • Network Tech
    • Interoperability
    • LMR 100
    • LMR 200
    • Backhaul
    • Deployables
    • Power
    • Tower & Site
    • Wireless Networks
    • Coverage/Interference
    • Security
    • System Design
    • System Installation
    • System Operation
    • Test & Measurement
  • Operations
    • Back
    • Operations
    • Critical Infrastructure
    • Enterprise
    • Federal Government/Military
    • Public Safety
    • State & Local Government
    • Training
  • Regulations
    • Back
    • Regulations
    • Narrowbanding
    • T-Band
    • Rebanding
    • TV White Spaces
    • None
    • Funding
    • Policy
    • Regional Coordination
    • Standards
  • Organizations
    • Back
    • Organizations
    • AASHTO
    • APCO
    • DHS
    • DMR Association
    • ETA
    • EWA
    • FCC
    • IWCE
    • NASEMSO
    • NATE
    • NXDN Forum
    • NENA
    • NIST/PSCR
    • NPSTC
    • NTIA/FirstNet
    • P25 TIG
    • TETRA + CCA
    • UTC
Urgent Communications
  • NEWSLETTER
  • Home
  • News
  • Multimedia
    • Back
    • Video
    • Podcasts
    • Omdia Crit Comms Circle Podcast
    • Galleries
    • IWCE’s Video Showcase
  • Commentary
    • Back
    • All Things IWCE
    • Urgent Matters
    • View From The Top
    • Legal Matters
  • Resources
    • Back
    • Webinars
    • White Papers
    • Reprints & Reuse
    • UC eZines
    • Sponsored content
  • IWCE
    • Back
    • Conference
    • Why Attend
    • Exhibitor Listing
    • Floor Plan
    • Exhibiting Information
    • Join the Event Mailing List
  • About Us
    • Back
    • About Us
    • Contact Us
    • Advertise
    • Terms of Service
    • Privacy Statement
    • Cookies Policy
  • Related Sites
    • Back
    • American City & County
    • IWCE
    • Light Reading
    • IOT World Today
    • TU-Auto
  • newsletter
  • In the field
    • Back
    • Internet of Things
    • Broadband Push-to-X
    • Project 25
    • Public-Safety Broadband/FirstNet
    • Virtual/Augmented Reality
    • Land Mobile Radio
    • Long Term Evolution (LTE)
    • Applications
    • Drones/Robots
    • IoT/Smart X
    • Software
    • Subscriber Devices
    • Video
  • Call Center/Command
    • Back
    • Artificial Intelligence
    • NG911
    • Alerting Systems
    • Analytics
    • Dispatch/Call-taking
    • Incident Command/Situational Awareness
    • Tracking, Monitoring & Control
  • Network Tech
    • Back
    • Cybersecurity
    • Interoperability
    • LMR 100
    • LMR 200
    • Backhaul
    • Deployables
    • Power
    • Tower & Site
    • Wireless Networks
    • Coverage/Interference
    • Security
    • System Design
    • System Installation
    • System Operation
    • Test & Measurement
  • Operations
    • Back
    • Critical Infrastructure
    • Enterprise
    • Federal Government/Military
    • Public Safety
    • State & Local Government
    • Training
  • Regulations
    • Back
    • Narrowbanding
    • T-Band
    • Rebanding
    • TV White Spaces
    • None
    • Funding
    • Policy
    • Regional Coordination
    • Standards
  • Organizations
    • Back
    • AASHTO
    • APCO
    • DHS
    • DMR Association
    • ETA
    • EWA
    • FCC
    • IWCE
    • NASEMSO
    • NATE
    • NXDN Forum
    • NENA
    • NIST/PSCR
    • NPSTC
    • NTIA/FirstNet
    • P25 TIG
    • TETRA + CCA
    • UTC
acc.com

Call Center/Command


REMOTE MONITORING SAVES TIME, MONEY  AND FROSTBITE

REMOTE MONITORING SAVES TIME, MONEY AND FROSTBITE

In the mountains of British Columbia, the Royal Canadian Mounted Police, or RCMP, have been forced to resort to methods every bit as extreme as the terrain
  • Written by Urgent Communications Administrator
  • 1st November 2004

In the mountains of British Columbia, the Royal Canadian Mounted Police, or RCMP, have been forced to resort to methods every bit as extreme as the terrain — and the wintry conditions prevalent in the region throughout much of the year — to service its communications sites, according to Jerry Rupany, product support specialist for General Dynamics.

Because the RCMP’s radio equipment shacks often are buried by as much as 50 feet of snow and access roads often are impassible, radio technicians are forced to drop from helicopters, snowshoe to the sites and then dig through the snow to get to the shack.

“They need to find out somehow whether that site is still operating,” Rupany said.

It’s a difficult, time-consuming and expensive approach, and one that isn’t always effective because they have no idea what they’re going to find. There’s a huge difference in the equipment and expertise that is needed to repair a site that has broken down completely versus one in need of minor recalibration. The challenge is exacerbated for organizations that maintain multiple sites.

Recognizing the need, Katrina Scally, a General Dynamics software engineer, wrote the code for a software suite that enables technicians to remotely monitor their communications sites. It took Scally about two weeks to write the code for the suite, which debuted at IWCE 2004 in Las Vegas in March.

“With this solution, they can view multiple sites from their offices, and they don’t need to go to all those sites,” just the ones that need attention, Scally said. “They don’t have to drag unnecessary equipment up a mountain, and they avoid getting up there and finding they don’t have the equipment they need,” to take care of a problem.

End users use the software to send signals to General Dynamic analyzers installed at the site; even with 50-feet of snow piled up, the site’s antenna is above the crest and can pick up the signal without a problem, Rupany said.

The solution also is ideal for public-safety agencies, which often are faced with manpower issues.

“It seems as if everyone is doing five or six jobs these days,” Rupany said. “And public safety is putting in so many repeaters and building out so much infrastructure these days, that they don’t have the manpower to do the necessary monitoring. Installing analyzers at sites is a lot cheaper than adding head count.”

Tags: Call Center/Command content Operations

Most Recent


  • REMOTE MONITORING SAVES TIME, MONEY  AND FROSTBITE
    Newscan: Verizon counts 5.1 million first-responder subs; AT&T has 3.7 million
    Web Roundup Items from other news organizations Verizon counts 5.1 million first-responder subs; AT&T has 3.7 million DHS researches overcoming occlusions in video surveillance for public safety Less-serious 911 calls put on standby due to Durham EMS staffing shortages Russian hackers get the headlines. But China is the bigger threat to many U.S. enterprises. One […]
  • Taiwan crisis another blow to the supply chain
    It’s been a good news-bad news-slightly better news kind of week. The good news is the world just avoided a superpower conflict over Taiwan. The bad news is China is right now in the middle of a live-fire military exercise on all sides of the island that is impacting commercial flights, shipping and the global […]
  • Motorola Solutions logo
    Motorola Solutions seeks contempt finding, global injunction against Hytera for not paying royalty
    Motorola Solutions asked a federal judge to find Hytera Communications in contempt of court for refusing to make ordered royalty payment and to prohibit the China-based manufacturer from selling land-mobile-radio (LMR) equipment globally, according to a legal filing posted Wednesday. Hytera Communications did not make its first royalty payment as scheduled on July 31 to […]
  • Humanoid robot explores shipwrecks
    Stanford University researchers created a humanoid diving robot that can access deeply-sunk vessels and objects, and features a haptic feedback system that simulates the feeling of items encountered so operators can experience what the robot does. The robot, known as OceanOneK, also comes fitted with 3D vision and eight multidirectional thrusters to help it navigate […]

Leave a comment Cancel reply

To leave a comment login with your Urgent Comms account:

Log in with your Urgent Comms account

Or alternatively provide your name, email address below:

Your email address will not be published. Required fields are marked *

Related Content

  • New Orleans-area 911 center inks multiyear APEX deal with Carbyne to replace call-handling system
  • REMOTE MONITORING SAVES TIME, MONEY  AND FROSTBITE
    Newscan: Feds recover millions from pipeline ransom hackers, hint at U.S. Internet tactic
  • Cyber is the new Cold War, and AI is the arms race
  • Private wireless networks in the US start going public

Commentary


LTE and liability: Why the fire service must move forward with digital incident command

  • 2
6th May 2022

Partnership and collaboration must be the foundation for emergency communications

18th April 2022

FirstNet success means no hypothetical ‘shots’ need to be fired, Swenson says

22nd February 2022
view all

Events


UC Ezines


IWCE 2019 Wrap Up

13th May 2019
view all

Twitter


UrgentComm

Newscan: Verizon counts 5.1 million first-responder subs; AT&T has 3.7 million dlvr.it/SW84Gv

6th August 2022
UrgentComm

Taiwan crisis another blow to the supply chain dlvr.it/SW7GSs

5th August 2022
UrgentComm

Motorola Solutions seeks contempt finding, global injunction against Hytera for not paying royalty dlvr.it/SW6Ldm

5th August 2022
UrgentComm

Humanoid robot explores shipwrecks dlvr.it/SW36fy

4th August 2022
UrgentComm

How IT teams can use ‘harm reduction’ for better cybersecurity outcomes dlvr.it/SW32rd

4th August 2022
UrgentComm

Increase in emergency-response time caused by insufficient staffing, traffic congestion dlvr.it/SW16zp

3rd August 2022
UrgentComm

Tepid demand, taxation fears drag at 2.5GHz spectrum auction for 5G dlvr.it/SW15Yt

3rd August 2022
UrgentComm

Newscan: Cyberattacks against critical infrastructure quietly increase dlvr.it/SVxr3P

2nd August 2022

Newsletter

Sign up for UrgentComm’s newsletters to receive regular news and information updates about Communications and Technology.

Expert Commentary

Learn from experts about the latest technology in automation, machine-learning, big data and cybersecurity.

Business Media

Find the latest videos and media from the market leaders.

Media Kit and Advertising

Want to reach our digital and print audiences? Learn more here.

DISCOVER MORE FROM INFORMA TECH

  • American City & County
  • IWCE
  • Light Reading
  • IOT World Today
  • Mission Critical Technologies
  • TU-Auto

WORKING WITH US

  • About Us
  • Contact Us
  • Events
  • Careers

FOLLOW Urgent Comms ON SOCIAL

  • Privacy
  • CCPA: “Do Not Sell My Data”
  • Cookies Policy
  • Terms
Copyright © 2022 Informa PLC. Informa PLC is registered in England and Wales with company number 8860726 whose registered and Head office is 5 Howick Place, London, SW1P 1WG.
This website uses cookies, including third party ones, to allow for analysis of how people use our website in order to improve your experience and our services. By continuing to use our website, you agree to the use of such cookies. Click here for more information on our Cookie Policy and Privacy Policy.
X