https://urgentcomm.com/wp-content/themes/ucm_child/assets/images/logo/footer-new-logo.png
  • Home
  • News
  • Multimedia
    • Back
    • Multimedia
    • Video
    • Podcasts
    • Galleries
    • IWCE’s Video Showcase
    • IWCE 2022 Winter Showcase
    • IWCE 2023 Pre-event Guide
  • Commentary
    • Back
    • Commentary
    • Urgent Matters
    • View From The Top
    • All Things IWCE
    • Legal Matters
  • Resources
    • Back
    • Resources
    • Webinars
    • White Papers
    • Reprints & Reuse
  • IWCE
    • Back
    • IWCE
    • Conference
    • Special Events
    • Exhibitor Listings
    • Premier Partners
    • Floor Plan
    • Exhibiting Information
    • Register for IWCE
  • About Us
    • Back
    • About Us
    • Contact Us
    • Advertise
    • Terms of Service
    • Privacy Statement
    • Cookie Policy
  • Related Sites
    • Back
    • American City & County
    • IWCE
    • Light Reading
    • IOT World Today
    • Mission Critical Technologies
    • TU-Auto
  • In the field
    • Back
    • In the field
    • Broadband Push-to-X
    • Internet of Things
    • Project 25
    • Public-Safety Broadband/FirstNet
    • Virtual/Augmented Reality
    • Land Mobile Radio
    • Long Term Evolution (LTE)
    • Applications
    • Drones/Robots
    • IoT/Smart X
    • Software
    • Subscriber Devices
    • Video
  • Call Center/Command
    • Back
    • Call Center/Command
    • Artificial Intelligence
    • NG911
    • Alerting Systems
    • Analytics
    • Dispatch/Call-taking
    • Incident Command/Situational Awareness
    • Tracking, Monitoring & Control
  • Network Tech
    • Back
    • Network Tech
    • Interoperability
    • LMR 100
    • LMR 200
    • Backhaul
    • Deployables
    • Power
    • Tower & Site
    • Wireless Networks
    • Coverage/Interference
    • Security
    • System Design
    • System Installation
    • System Operation
    • Test & Measurement
  • Operations
    • Back
    • Operations
    • Critical Infrastructure
    • Enterprise
    • Federal Government/Military
    • Public Safety
    • State & Local Government
    • Training
  • Regulations
    • Back
    • Regulations
    • Narrowbanding
    • T-Band
    • Rebanding
    • TV White Spaces
    • None
    • Funding
    • Policy
    • Regional Coordination
    • Standards
  • Organizations
    • Back
    • Organizations
    • AASHTO
    • APCO
    • DHS
    • DMR Association
    • ETA
    • EWA
    • FCC
    • IWCE
    • NASEMSO
    • NATE
    • NXDN Forum
    • NENA
    • NIST/PSCR
    • NPSTC
    • NTIA/FirstNet
    • P25 TIG
    • TETRA + CCA
    • UTC
Urgent Communications
  • NEWSLETTER
  • Home
  • News
  • Multimedia
    • Back
    • Video
    • Podcasts
    • Omdia Crit Comms Circle Podcast
    • Galleries
    • IWCE’s Video Showcase
    • IWCE 2023 Pre-event Guide
    • IWCE 2022 Winter Showcase
  • Commentary
    • Back
    • All Things IWCE
    • Urgent Matters
    • View From The Top
    • Legal Matters
  • Resources
    • Back
    • Webinars
    • White Papers
    • Reprints & Reuse
    • UC eZines
    • Sponsored content
  • IWCE
    • Back
    • Conference
    • Why Attend
    • Exhibitor Listing
    • Floor Plan
    • Exhibiting Information
    • Join the Event Mailing List
  • About Us
    • Back
    • About Us
    • Contact Us
    • Advertise
    • Cookie Policy
    • Terms of Service
    • Privacy Statement
  • Related Sites
    • Back
    • American City & County
    • IWCE
    • Light Reading
    • IOT World Today
    • TU-Auto
  • newsletter
  • In the field
    • Back
    • Internet of Things
    • Broadband Push-to-X
    • Project 25
    • Public-Safety Broadband/FirstNet
    • Virtual/Augmented Reality
    • Land Mobile Radio
    • Long Term Evolution (LTE)
    • Applications
    • Drones/Robots
    • IoT/Smart X
    • Software
    • Subscriber Devices
    • Video
  • Call Center/Command
    • Back
    • Artificial Intelligence
    • NG911
    • Alerting Systems
    • Analytics
    • Dispatch/Call-taking
    • Incident Command/Situational Awareness
    • Tracking, Monitoring & Control
  • Network Tech
    • Back
    • Cybersecurity
    • Interoperability
    • LMR 100
    • LMR 200
    • Backhaul
    • Deployables
    • Power
    • Tower & Site
    • Wireless Networks
    • Coverage/Interference
    • Security
    • System Design
    • System Installation
    • System Operation
    • Test & Measurement
  • Operations
    • Back
    • Critical Infrastructure
    • Enterprise
    • Federal Government/Military
    • Public Safety
    • State & Local Government
    • Training
  • Regulations
    • Back
    • Narrowbanding
    • T-Band
    • Rebanding
    • TV White Spaces
    • None
    • Funding
    • Policy
    • Regional Coordination
    • Standards
  • Organizations
    • Back
    • AASHTO
    • APCO
    • DHS
    • DMR Association
    • ETA
    • EWA
    • FCC
    • IWCE
    • NASEMSO
    • NATE
    • NXDN Forum
    • NENA
    • NIST/PSCR
    • NPSTC
    • NTIA/FirstNet
    • P25 TIG
    • TETRA + CCA
    • UTC
acc.com

content


Offer incentives to keep dispatchers

Offer incentives to keep dispatchers

I've just returned from the Association of Public-Safety Communication Officials conference, and I recently was at National Emergency Number Association
  • Written by Urgent Communications Administrator
  • 1st September 2006

I’ve just returned from the Association of Public-Safety Communication Officials conference, and I recently was at National Emergency Number Association show. This year, I spent a lot of non-rebanding time looking at the tools that dispatchers have at their disposal — tools that are becoming more robust.

I can’t imagine a more stressful job than being a 911 dispatcher. These folks are chained to their desks, dedicated to helping desperate people in dire circumstances. The recent release of additional recordings from the 9/11 disaster shows how dispatchers handled themselves beautifully in the worst of times.

While dispatchers are quite adept at sending first responders to help and using their own personal communication skills used when talking to the victim, they can’t go to the scene themselves to help. Instead they must listen to and advise victims in the worst of situations. I’m sure that those that worked during Katrina or on 9/11 in New York or Washington, D.C., endured the most horrific of situations.

Generally, the only time we hear about a dispatcher’s work (the 9/11 stories notwithstanding) in the general press is when a call goes wrong, and that’s unfortunate. It’s far too rare that we hear the stories of how dispatchers’ actions saved someone. When we do hear a good story (other than an OnStar advertisement), I imagine that every dispatcher says to their significant other, “Now you know what I do a dozen times a day.”

In fact, because most law enforcement- and fire department-related TV shows focus on the police officer or firefighter, I wonder how a show would do that focused on the person in the chair that got them to the scene. “Law & Order: The Dispatchers” has a nice ring to it. Dick Wolf, are you listening?

After doing a bit of research at the conferences, I thought I’d do a little Internet research as well. What I found was alarming. Starting dispatcher jobs pay $15.40 per hour in Champaign, Ill.; $2736 to $3298 per month in San Diego; and $21,729 annually in Fort Myers, Fla. How can we expect to recruit and retain good people for such a high-burnout position at these salary levels? You can start in Denver at about $45,000, but is that enough in a major urban area where we’re asking so much of a human being?

How does a dispatcher keep from being too emotionally wrapped up in the tragedy to which they must listen? How do they keep from going home every day crying about the horrible things they have heard? What can we do to make them understand that we appreciate their efforts?

I think that since 9/11, we collectively have been better about showing our appreciation to firefighters and police officers. Of course, we always can do more, but I do believe that the respect factor leaped quite a bit that day. Can we do the same for dispatchers?

Certainly, efforts such as APCO’s Project Retains are an important part of improving this situation. However, I believe that efforts should be made not only at the association and grassroots level, but also at the actual governmental administration level. Municipalities must recognize the importance of this job and the difficulty in performing it, and economically (and in other ways) encourage people to apply. Perhaps sticking city council members in that chair for a day, making them listen to a child’s cry for help and forcing them to talk someone off a ledge will increase their appreciation for the position. No matter what the best course of action is, what APCO calls a crisis can’t be allowed to continue.


Alan Tilles is counsel to numerous entities in the private radio and Internet industries. He is a partner in the law firm of Shulman Rogers Gandal Pordy & Ecker and can be reached at [email protected].

Tags: content Policy

Most Recent


  • Ransomware, data breaches inundate OT & industrial sector
    Three-quarters of industrial firms suffered a ransomware attack in the past year, with far more compromises affecting operational technology (OT) than ever before — representing a surge in attacks driven by both the industrial sector’s vulnerability and propensity to pay ransoms in order to remain operational. In the past 12 months, more than half of […]
  • PSSA asks FCC for FirstNet Authority license at 4.9 GHz, opposes CERCI proposal
    A Public Safety Spectrum Alliance (PSSA) filing this week reiterates its call for the FCC to award a nationwide license of 4.9 GHz  spectrum to the FirstNet Authority, ignoring a recent coalition filing that asks the commission to approve rules that would let local jurisdictions largely determine how the airwaves are used. Jeff Johnson, executive […]
  • Pro-Iran attackers access multiple water-facility controllers
    Critical infrastructure in multiple US states may have been compromised by Iran-affiliated attackers targeting programmable logic controllers (PLCs). A warning from the FBI, Cybersecurity and Infrastructure Security Agency (CISA), National Security Agency (NSA), the Environmental Protection Agency (EPA), and the Israel National Cyber Directorate comes after an attack was detected on a Pennsylvania water authority last week, where the […]
  • LA-RICS celebrates final acceptance of P25 system built by Motorola Solutions
    The Los Angeles Regional Interoperable Communications System (LA-RICS) announced its final acceptance of its much-anticipated Project 25 (P25) radio system built by Motorola Solutions during a ribbon-cutting ceremony conducted last month. LA-RICS Executive Director Scott Edson (pictured above, cutting the ribbon) said the Los Angeles region has “moved into the 21st Century, when it comes […]

Leave a comment Cancel reply

To leave a comment login with your Urgent Comms account:

Log in with your Urgent Comms account

Or alternatively provide your name, email address below:

Your email address will not be published. Required fields are marked *

Related Content

  • New Orleans-area 911 center inks multiyear APEX deal with Carbyne to replace call-handling system
  • Offer incentives to keep dispatchers
    Newscan: Feds recover millions from pipeline ransom hackers, hint at U.S. Internet tactic
  • Cyber is the new Cold War, and AI is the arms race
  • Private wireless networks in the US start going public

Commentary


Things to know about IWCE 2024: The basics 

5th December 2023

Land mobile radio (LMR) systems are just as vulnerable to cyberattacks as any other networks used in the public-safety sector. Here’s what to do about it.

  • 2
7th November 2023

September 3GPP Plenary meetings feature Release 18 progress, Release 19 beginnings

13th October 2023
view all

Events


UC Ezines


IWCE 2019 Wrap Up

13th May 2019
view all

Twitter


Newsletter

Sign up for UrgentComm’s newsletters to receive regular news and information updates about Communications and Technology.

Expert Commentary

Learn from experts about the latest technology in automation, machine-learning, big data and cybersecurity.

Business Media

Find the latest videos and media from the market leaders.

Media Kit and Advertising

Want to reach our digital and print audiences? Learn more here.

DISCOVER MORE FROM INFORMA TECH

  • American City & County
  • IWCE
  • Light Reading
  • IOT World Today
  • Mission Critical Technologies
  • TU-Auto

WORKING WITH US

  • About Us
  • Contact Us
  • Events
  • Careers

FOLLOW Urgent Comms ON SOCIAL

  • Privacy
  • CCPA: “Do Not Sell My Data”
  • Cookie Policy
  • Terms
Copyright © 2023 Informa PLC. Informa PLC is registered in England and Wales with company number 8860726 whose registered and Head office is 5 Howick Place, London, SW1P 1WG.