https://urgentcomm.com/wp-content/themes/ucm_child/assets/images/logo/footer-new-logo.png
  • Home
  • News
  • Multimedia
    • Back
    • Multimedia
    • Video
    • Podcasts
    • Galleries
    • IWCE’s Video Showcase
    • Product Guides
  • Commentary
    • Back
    • Commentary
    • Urgent Matters
    • View From The Top
    • All Things IWCE
    • Legal Matters
  • Resources
    • Back
    • Resources
    • Webinars
    • White Papers
    • Reprints & Reuse
  • IWCE
    • Back
    • IWCE
    • Conference
    • Special Events
    • Exhibitor Listings
    • Premier Partners
    • Floor Plan
    • Exhibiting Information
    • Register for IWCE
  • About Us
    • Back
    • About Us
    • Contact Us
    • Advertise
    • Terms of Service
    • Privacy Statement
    • Cookie Policy
  • Related Sites
    • Back
    • American City & County
    • IWCE
    • Light Reading
    • IOT World Today
    • Mission Critical Technologies
    • TU-Auto
  • In the field
    • Back
    • In the field
    • Broadband Push-to-X
    • Internet of Things
    • Project 25
    • Public-Safety Broadband/FirstNet
    • Virtual/Augmented Reality
    • Land Mobile Radio
    • Long Term Evolution (LTE)
    • Applications
    • Drones/Robots
    • IoT/Smart X
    • Software
    • Subscriber Devices
    • Video
  • Call Center/Command
    • Back
    • Call Center/Command
    • Artificial Intelligence
    • NG911
    • Alerting Systems
    • Analytics
    • Dispatch/Call-taking
    • Incident Command/Situational Awareness
    • Tracking, Monitoring & Control
  • Network Tech
    • Back
    • Network Tech
    • Interoperability
    • LMR 100
    • LMR 200
    • Backhaul
    • Deployables
    • Power
    • Tower & Site
    • Wireless Networks
    • Coverage/Interference
    • Security
    • System Design
    • System Installation
    • System Operation
    • Test & Measurement
  • Operations
    • Back
    • Operations
    • Critical Infrastructure
    • Enterprise
    • Federal Government/Military
    • Public Safety
    • State & Local Government
    • Training
  • Regulations
    • Back
    • Regulations
    • Narrowbanding
    • T-Band
    • Rebanding
    • TV White Spaces
    • None
    • Funding
    • Policy
    • Regional Coordination
    • Standards
  • Organizations
    • Back
    • Organizations
    • AASHTO
    • APCO
    • DHS
    • DMR Association
    • ETA
    • EWA
    • FCC
    • IWCE
    • NASEMSO
    • NATE
    • NXDN Forum
    • NENA
    • NIST/PSCR
    • NPSTC
    • NTIA/FirstNet
    • P25 TIG
    • TETRA + CCA
    • UTC
Urgent Communications
  • NEWSLETTER
  • Home
  • News
  • Multimedia
    • Back
    • Video
    • Podcasts
    • Omdia Crit Comms Circle Podcast
    • Galleries
    • IWCE’s Video Showcase
    • Product Guides
  • Commentary
    • Back
    • All Things IWCE
    • Urgent Matters
    • View From The Top
    • Legal Matters
  • Resources
    • Back
    • Webinars
    • White Papers
    • Reprints & Reuse
    • UC eZines
    • Sponsored content
  • IWCE
    • Back
    • Conference
    • Why Attend
    • Exhibitor Listing
    • Floor Plan
    • Exhibiting Information
    • Join the Event Mailing List
  • About Us
    • Back
    • About Us
    • Contact Us
    • Advertise
    • Cookie Policy
    • Terms of Service
    • Privacy Statement
  • Related Sites
    • Back
    • American City & County
    • IWCE
    • Light Reading
    • IOT World Today
    • TU-Auto
  • newsletter
  • In the field
    • Back
    • Internet of Things
    • Broadband Push-to-X
    • Project 25
    • Public-Safety Broadband/FirstNet
    • Virtual/Augmented Reality
    • Land Mobile Radio
    • Long Term Evolution (LTE)
    • Applications
    • Drones/Robots
    • IoT/Smart X
    • Software
    • Subscriber Devices
    • Video
  • Call Center/Command
    • Back
    • Artificial Intelligence
    • NG911
    • Alerting Systems
    • Analytics
    • Dispatch/Call-taking
    • Incident Command/Situational Awareness
    • Tracking, Monitoring & Control
  • Network Tech
    • Back
    • Cybersecurity
    • Interoperability
    • LMR 100
    • LMR 200
    • Backhaul
    • Deployables
    • Power
    • Tower & Site
    • Wireless Networks
    • Coverage/Interference
    • Security
    • System Design
    • System Installation
    • System Operation
    • Test & Measurement
  • Operations
    • Back
    • Critical Infrastructure
    • Enterprise
    • Federal Government/Military
    • Public Safety
    • State & Local Government
    • Training
  • Regulations
    • Back
    • Narrowbanding
    • T-Band
    • Rebanding
    • TV White Spaces
    • None
    • Funding
    • Policy
    • Regional Coordination
    • Standards
  • Organizations
    • Back
    • AASHTO
    • APCO
    • DHS
    • DMR Association
    • ETA
    • EWA
    • FCC
    • IWCE
    • NASEMSO
    • NATE
    • NXDN Forum
    • NENA
    • NIST/PSCR
    • NPSTC
    • NTIA/FirstNet
    • P25 TIG
    • TETRA + CCA
    • UTC
acc.com

Commentary Newsletters


Maybe SLAs would work

Maybe SLAs would work

BALTIMORE--A while back, I wrote that the public-safety sector should do everything possible to avoid any public/private partnership for building a nationwide wireless broadband network that would give control of the network to the commercial operator that would build it. I reasoned that to ensure the network access and reliability first responders require, the proposed public-safety broadband trust would need to control the network, because service level agreements (SLAs) would not be enough to keep a profit-driven commercial operator in line
  • Written by Urgent Communications Administrator
  • 10th August 2007

BALTIMORE–A while back, I wrote that the public-safety sector should do everything possible to avoid any public/private partnership for building a nationwide wireless broadband network that would give control of the network to the commercial operator that would build it. I reasoned that to ensure the network access and reliability first responders require, the proposed public-safety broadband trust would need to control the network, because service level agreements (SLAs) would not be enough to keep a profit-driven commercial operator in line.

Now I’m not as sure. This week, at the Association of Public-Safety Communications Officials annual conference, I sat in on a session conducted by David Rogers of the Metropolitan Fire Brigade of Melbourne, Australia. Melbourne, a city of nearly 4 million inhabitants, is the capital of the state of Victoria, and its fire department employs 1700 full-time firefighters and 300 operations personnel. The Project 25-compliant trunked network the department uses is owned and operated by Motorola which, according to Rogers, is contractually obligated to adhere to strict SLAs.

We’ve gone from owning everything to do with our radios to owning nothing,” Rogers said. “We just pay a fee to Motorola for the service. It’s been a 180-degree turn.”

In the U.S., the notion of someone else owning the network upon which first responders would rely typically is anathema to public-safety agencies, though there is precedent for such an arrangement. In the state of Florida, for example, M/A-COM owns the statewide network, but adheres to performance and coverage criteria set by the state.

Nevertheless, most public-safety officials are adamant in the belief that any network used by first responders should be owned and operated by the agency for whom they toil, for quality control purposes. Similarly, it took some work in the beginning to convince Melbourne firefighters the arrangement with Motorola would work — “Most firefighters are fairly questioning people; if you tell them something’s going to be really good, it better be really good, or you’re going to get torched” — but so far, there haven’t been any significant problems, Rogers said.

“There are abatements and adjustments that go into effect if Motorola doesn’t meet key performance indicators — for example, if a terminal fails, they have a certain amount of time to get it back on line — but so far the abatements have been minimal,” Rogers said.

Of course, there is a big difference between a commercial operator such as Motorola — for which public-safety radio is a core business — and a commercial wireless carrier — the most likely candidate to build and operate the proposed nationwide wireless broadband network for public safety. Commercial networks aren’t known for their reliability, nor are commercial carriers known for their responsiveness.

Nevertheless, if a public/private partnership governed by strict SLAs can work in Australia, perhaps it could work in the U.S. It’s a notion that should be reevaluated.

E-mail me at [email protected].

Tags: Commentary Newsletters

Most Recent


  • How 5G is making cities safer, smarter, and more efficient
    It’s a scenario we’ve all experienced: an ambulance with a blaring siren racing against time to get a person in medical distress to a hospital through traffic. What we don’t see is 5G connectivity enabling paramedics to communicate with hospital staff via video conference and coordinate care in real-time before arriving at the emergency room. […]
  • 3GPP moves Release 18 freeze date to March 2024
    The latest set of 3GPP Plenary electronic meetings (e-meetings) concluded on Dec. 19, 2022. The meetings focused on the Release 18 (R18) feature progress and schedule. It was decided to extend the R18 freeze date (specifications complete for all R18 features) by three months to March 2024 to ensure the quality of the R18 3GPP […]
  • Do smart cities make safer cities?
    According to the United Nations, two out of three people will live in urban areas by 2050. This increase in city populations will undoubtedly put an even greater strain on government service providers.  Faced with the growing demand of residents for increasingly agile and efficient public services, cities must be able to adapt quickly and […]
  • Swatting has serious implications and shouldn’t be ignored
    A rash of “swatting” incidents occurred across the country in September. Swatting is the practice of falsely reporting an emergency to elicit a law-enforcement response, ideally one involving the SWAT (special weapons and tactics) team.  As an example, Cincinnati-area high school was placed on lockdown when a 911 call was made to report an active-shooter […]

Leave a comment Cancel reply

To leave a comment login with your Urgent Comms account:

Log in with your Urgent Comms account

Or alternatively provide your name, email address below:

Your email address will not be published. Required fields are marked *

Related Content

  • Unlocking the power of ESInets: Different NG911 provisioning approaches exist; level of control is key differentiator
  • Redefining communications for today’s mobile workforces
  • Public safety needs a better way to triage emergency calls
  • In challenging year, working with public safety to move FirstNet forward

Commentary


How 5G is making cities safer, smarter, and more efficient

26th January 2023

3GPP moves Release 18 freeze date to March 2024

18th January 2023

Do smart cities make safer cities?

  • 1
6th January 2023
view all

Events


UC Ezines


IWCE 2019 Wrap Up

13th May 2019
view all

Twitter


UrgentComm

Public-safety coalition renews efforts to secure federal NG911 funding dlvr.it/ShwGfn

4th February 2023
UrgentComm

Newscan: Cyberattacks on DoE national labs draw lawmaker scrutiny dlvr.it/Shvpw3

3rd February 2023
UrgentComm

The shine begins to wear off 5G private wireless dlvr.it/Shth0P

3rd February 2023
UrgentComm

Phishers trick Microsoft into granting them ‘verified’ Cloud Partner status dlvr.it/Shqngn

2nd February 2023
UrgentComm

Shapeshifting robot can morph from a liquid to a solid dlvr.it/Shqk9K

2nd February 2023
UrgentComm

Automakers against stampede to BEV dominance dlvr.it/ShpX08

2nd February 2023
UrgentComm

FCC nominee Gigi Sohn headed for third Senate hearing dlvr.it/ShpDcZ

1st February 2023
UrgentComm

Sign up to learn how to successfully manage your Motorola ASTRO® 25 System: spr.ly/60143j8fp https://t.co/XcxiUwzN27

1st February 2023

Newsletter

Sign up for UrgentComm’s newsletters to receive regular news and information updates about Communications and Technology.

Expert Commentary

Learn from experts about the latest technology in automation, machine-learning, big data and cybersecurity.

Business Media

Find the latest videos and media from the market leaders.

Media Kit and Advertising

Want to reach our digital and print audiences? Learn more here.

DISCOVER MORE FROM INFORMA TECH

  • American City & County
  • IWCE
  • Light Reading
  • IOT World Today
  • Mission Critical Technologies
  • TU-Auto

WORKING WITH US

  • About Us
  • Contact Us
  • Events
  • Careers

FOLLOW Urgent Comms ON SOCIAL

  • Privacy
  • CCPA: “Do Not Sell My Data”
  • Cookie Policy
  • Terms
Copyright © 2023 Informa PLC. Informa PLC is registered in England and Wales with company number 8860726 whose registered and Head office is 5 Howick Place, London, SW1P 1WG.