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acc.com

Call Center/Command


Cistera Networks deploys LMR recording application

Cistera Networks deploys LMR recording application

Cistera Networks announced that is has successfully completed the first deployment of its ConvergenceServer, which features the company’s LMRRecord application engine designed for the Cisco IP Interoperability and Collaboration System (IPICS) 2.0.
  • Written by Urgent Communications Administrator
  • 14th April 2008

Cistera Networks announced that is has successfully completed the first deployment of its ConvergenceServer, which features the company’s LMRRecord application engine designed for the Cisco IP Interoperability and Collaboration System (IPICS) 2.0.

Derek Downs, president and CEO of Cistera Networks, said the deployment is inside a mobile command van that supports first responders and emergency communicators in the Alaska borough of Matanuska-Susitna. The van is available to multiple agencies including local fire, police and emergency medical services, as well as the Division of Forestry. It serves as a command post during emergencies, drills and large-crowd events and was outfitted with Cisco IPICS 2.0, which links two-way radios to an IP communications environment and supports satellite, land mobile radio, cellular networks and telephone networks.

“In the event there is a regional emergency, Matanuska-Susitna officials want to have the truck become the central communications command [center] and be able to connect the various groups on the fly into particular talk groups,” Downs said. “They also want to make sure as they do exercises that they can capture how they responded, for training, and in the event they need to document it. The recordings become an important requirement.”

Downs said the solution gives Matanuska-Susitna area first responders interoperable recording, monitoring and playback capabilities for all IP communications. He explained that the software-based platform resides on a convergence server that sits alongside an organization’s main server. It is a plug-and-play solution that creates an audit trail for IP communications and provides an archive of conversations.

“We have the ability to listen into the multicast for a talk group and then time-stamp it for search capabilities,” he said.

The solution starts at $15,000, depending on configuration requirements.

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