https://urgentcomm.com/wp-content/themes/ucm_child/assets/images/logo/footer-new-logo.png
  • Home
  • News
  • Multimedia
    • Back
    • Multimedia
    • Video
    • Podcasts
    • Galleries
    • IWCE’s Video Showcase
    • IWCE 2022 Winter Showcase
    • IWCE 2023 Pre-event Guide
  • Commentary
    • Back
    • Commentary
    • Urgent Matters
    • View From The Top
    • All Things IWCE
    • Legal Matters
  • Resources
    • Back
    • Resources
    • Webinars
    • White Papers
    • Reprints & Reuse
  • IWCE
    • Back
    • IWCE
    • Conference
    • Special Events
    • Exhibitor Listings
    • Premier Partners
    • Floor Plan
    • Exhibiting Information
    • Register for IWCE
  • About Us
    • Back
    • About Us
    • Contact Us
    • Advertise
    • Terms of Service
    • Privacy Statement
    • Cookie Policy
  • Related Sites
    • Back
    • American City & County
    • IWCE
    • Light Reading
    • IOT World Today
    • Mission Critical Technologies
    • TU-Auto
  • In the field
    • Back
    • In the field
    • Broadband Push-to-X
    • Internet of Things
    • Project 25
    • Public-Safety Broadband/FirstNet
    • Virtual/Augmented Reality
    • Land Mobile Radio
    • Long Term Evolution (LTE)
    • Applications
    • Drones/Robots
    • IoT/Smart X
    • Software
    • Subscriber Devices
    • Video
  • Call Center/Command
    • Back
    • Call Center/Command
    • Artificial Intelligence
    • NG911
    • Alerting Systems
    • Analytics
    • Dispatch/Call-taking
    • Incident Command/Situational Awareness
    • Tracking, Monitoring & Control
  • Network Tech
    • Back
    • Network Tech
    • Interoperability
    • LMR 100
    • LMR 200
    • Backhaul
    • Deployables
    • Power
    • Tower & Site
    • Wireless Networks
    • Coverage/Interference
    • Security
    • System Design
    • System Installation
    • System Operation
    • Test & Measurement
  • Operations
    • Back
    • Operations
    • Critical Infrastructure
    • Enterprise
    • Federal Government/Military
    • Public Safety
    • State & Local Government
    • Training
  • Regulations
    • Back
    • Regulations
    • Narrowbanding
    • T-Band
    • Rebanding
    • TV White Spaces
    • None
    • Funding
    • Policy
    • Regional Coordination
    • Standards
  • Organizations
    • Back
    • Organizations
    • AASHTO
    • APCO
    • DHS
    • DMR Association
    • ETA
    • EWA
    • FCC
    • IWCE
    • NASEMSO
    • NATE
    • NXDN Forum
    • NENA
    • NIST/PSCR
    • NPSTC
    • NTIA/FirstNet
    • P25 TIG
    • TETRA + CCA
    • UTC
Urgent Communications
  • NEWSLETTER
  • Home
  • News
  • Multimedia
    • Back
    • Video
    • Podcasts
    • Omdia Crit Comms Circle Podcast
    • Galleries
    • IWCE’s Video Showcase
    • IWCE 2023 Pre-event Guide
    • IWCE 2022 Winter Showcase
  • Commentary
    • Back
    • All Things IWCE
    • Urgent Matters
    • View From The Top
    • Legal Matters
  • Resources
    • Back
    • Webinars
    • White Papers
    • Reprints & Reuse
    • UC eZines
    • Sponsored content
  • IWCE
    • Back
    • Conference
    • Why Attend
    • Exhibitor Listing
    • Floor Plan
    • Exhibiting Information
    • Join the Event Mailing List
  • About Us
    • Back
    • About Us
    • Contact Us
    • Advertise
    • Cookie Policy
    • Terms of Service
    • Privacy Statement
  • Related Sites
    • Back
    • American City & County
    • IWCE
    • Light Reading
    • IOT World Today
    • TU-Auto
  • newsletter
  • In the field
    • Back
    • Internet of Things
    • Broadband Push-to-X
    • Project 25
    • Public-Safety Broadband/FirstNet
    • Virtual/Augmented Reality
    • Land Mobile Radio
    • Long Term Evolution (LTE)
    • Applications
    • Drones/Robots
    • IoT/Smart X
    • Software
    • Subscriber Devices
    • Video
  • Call Center/Command
    • Back
    • Artificial Intelligence
    • NG911
    • Alerting Systems
    • Analytics
    • Dispatch/Call-taking
    • Incident Command/Situational Awareness
    • Tracking, Monitoring & Control
  • Network Tech
    • Back
    • Cybersecurity
    • Interoperability
    • LMR 100
    • LMR 200
    • Backhaul
    • Deployables
    • Power
    • Tower & Site
    • Wireless Networks
    • Coverage/Interference
    • Security
    • System Design
    • System Installation
    • System Operation
    • Test & Measurement
  • Operations
    • Back
    • Critical Infrastructure
    • Enterprise
    • Federal Government/Military
    • Public Safety
    • State & Local Government
    • Training
  • Regulations
    • Back
    • Narrowbanding
    • T-Band
    • Rebanding
    • TV White Spaces
    • None
    • Funding
    • Policy
    • Regional Coordination
    • Standards
  • Organizations
    • Back
    • AASHTO
    • APCO
    • DHS
    • DMR Association
    • ETA
    • EWA
    • FCC
    • IWCE
    • NASEMSO
    • NATE
    • NXDN Forum
    • NENA
    • NIST/PSCR
    • NPSTC
    • NTIA/FirstNet
    • P25 TIG
    • TETRA + CCA
    • UTC
acc.com

Call Center/Command


eTelemetry says it can find 911 VoIP callers using MLTS

eTelemetry says it can find 911 VoIP callers using MLTS

eTelemetry's E-911 solutions can pinpoint fixed-line E-911 MLTS calls, as well as improve location data for wireless phones leveraging Wi-Fi infrastructure
  • Written by Urgent Communications Administrator
  • 26th March 2009

Determining the location of a 911 caller dialing from a multi-line telephone system (MLTS) — especially one using VoIP technology — has been difficult for public-safety answering points (PSAPs), but eTelemetry‘s E-911 solutions can pinpoint fixed-line E-911 MLTS calls, as well as improve location data for wireless phones leveraging Wi-Fi infrastructure, according to company president and CEO Ermis Sfakiyanudis.

Typically, when PSAPs receive an MLTS call, the location information merely provides the address of the business, not the actual location of the caller, which can vary greatly in high-rise buildings or campus environments, potentially resulting in the loss of valuable time as first responders try to determine the location of the caller. This has become even more difficult with the popularity of VoIP telephones, which can be moved easily from location to location.

But Sfakiyanudis said eTelemetry’s location solution — leveraging the same technology the company uses to monitor the location of assets within a data network — can identify the location of a 911 call from a fixed-line VoIP phone down to the room number. The idea of developing the technology came during a trade show, when a large carrier made eTelemetry aware of the need to locate 911 callers in an MLTS VoIP environment, he said.

“[The carrier representative] said, ‘VoIP phones are nothing more than PCs, essentially. If you guys can track PCs, you should be able to track VoIP phones,'” Sfakiyanudis said during a recent interview with Urgent Communications. “We took a look at it, and we actually were able to do that. We were able to use what we knew about the data network to find where the voice calls were.”

In addition to being able to provide PSAPs with more precise notification — a function that eTelemetry can achieve with virtually any VoIP PBX system — it also can send emergency notifications to internal personnel. This system, which works best with Nortel’s PBX offering, can notify internal security and other designated officials that a 911 call has been made, the location of the caller and even a map, if available, Sfakiyanudis said.

“If you have an HTML map of the physical plant, we can embed the link to where the 911 call is coming from into the alert, so [responders] can just click on the web link and see a map of the location,” he said.

This information also could be sent directly to the PSAP, but most are not equipped to handle it at the moment, but that could change with the deployment of next-generation technology in call centers, Sfakiyanudis said.

In terms of calls made over a cellular network, the eTelemetry solution “can’t help you” in terms of locating the 911 caller, Sfakiyanudis said. However, the solution could help locate emergency callers using hybrid phones that use available Wi-Fi networks, he said.

“For locations that have an access point per floor, we can get you to the access point,” Sfakiyanudis said. “We can get you close.”

Tags: Call Center/Command content

Most Recent


  • Verizon officials highlight role of 5G tech for responders during IWCE keynote
    LAS VEGAS—As the public-safety sector continues to expand its use of data-intensive applications, developments in 5G can provide the low-latency, high-bandwidth connectivity to meet these needs, Verizon officials said yesterday during a keynote address at IWCE 2023. Bryan Schromsky, managing partner for Verizon’s public-sector unit, noted that the carrier plans to complete its deployment of […]
  • AT&T claims LTE coverage edge, FirstNet build more than 99% done
    AT&T claims a 250,000-square-mile coverage advantage and that the planned five-year deployment of the FirstNet public-safety broadband network operating on the 700 MHz Band 14 spectrum licensed to the FirstNet Authority is more than 99% complete as a contractual deadline approaches this week. AT&T—the contractor responsible for building and maintaining the FirstNet public-safety broadband system—made […]
  • Verizon
    Verizon Frontline supports U.S. Forest Service efforts against wildfires
    Verizon Frontline increased its support of entities responding to wildland fires during 2022, particularly the U.S. Forest Service (USFS), which accounted for more than half of this activity by the carrier’s Crisis Response Team, according to the carrier. Cory Davis, Verizon’s assistant vice president for public safety, said that Verizon Frontline provided communications support to […]
  • Autonomous-vehicle consequences could include more traffic
    Most discussions about driverless, autonomous cars, have led to claims that they will help reduce congestion. Not so, says the RAC Foundation. It cites a UK government report which believes the opposite is true. Claiming that driverless cars could increase congestion by 85% by 2060. Presently, it’s thought that drivers lose more than 80 hours […]

Leave a comment Cancel reply

To leave a comment login with your Urgent Comms account:

Log in with your Urgent Comms account

Or alternatively provide your name, email address below:

Your email address will not be published. Required fields are marked *

Related Content

  • New Orleans-area 911 center inks multiyear APEX deal with Carbyne to replace call-handling system
  • eTelemetry says it can find 911 VoIP callers using MLTS
    Newscan: Feds recover millions from pipeline ransom hackers, hint at U.S. Internet tactic
  • Cyber is the new Cold War, and AI is the arms race
  • Private wireless networks in the US start going public

Commentary


Updated: How ‘sidelink’ peer-to-peer communications can enhance public-safety operations

  • 1
27th February 2023

NG911 needed to secure our communities and nation

24th February 2023

How 5G is making cities safer, smarter, and more efficient

26th January 2023
view all

Events


UC Ezines


IWCE 2019 Wrap Up

13th May 2019
view all

Twitter


UrgentComm

Gallery: The last day of IWCE 2023 dlvr.it/SllQKJ

30th March 2023
UrgentComm

Video: Opening of the Expo Hall on day three of IWCE 2023 dlvr.it/SlkyNy

30th March 2023
UrgentComm

Verizon officials highlight role of 5G tech for responders during IWCE keynote dlvr.it/Slkh9n

30th March 2023
UrgentComm

Day three of IWCE 2023 features the opening of the Expo Hall dlvr.it/Slhgvr

30th March 2023
UrgentComm

Gallery: The Expo Hall opens on day three of IWCE 2023 dlvr.it/SlhfPT

29th March 2023
UrgentComm

Rescue 42 launches miniCRD deployable for FirstNet dlvr.it/SlgdtY

29th March 2023
UrgentComm

RT @IWCEexpo: 📽️ More sights from Day 2 at #IWCE23. It's been a fantastic start so far... Thanks to you! Tomorrow is another awesome spea…

29th March 2023
UrgentComm

RT @IWCEexpo: Ildefonso De La Cruz Morales, Principal Analyst-Critical Communications @OmdiaHQ takes the stage and kicks off tonight’s Keyn…

29th March 2023

Newsletter

Sign up for UrgentComm’s newsletters to receive regular news and information updates about Communications and Technology.

Expert Commentary

Learn from experts about the latest technology in automation, machine-learning, big data and cybersecurity.

Business Media

Find the latest videos and media from the market leaders.

Media Kit and Advertising

Want to reach our digital and print audiences? Learn more here.

DISCOVER MORE FROM INFORMA TECH

  • American City & County
  • IWCE
  • Light Reading
  • IOT World Today
  • Mission Critical Technologies
  • TU-Auto

WORKING WITH US

  • About Us
  • Contact Us
  • Events
  • Careers

FOLLOW Urgent Comms ON SOCIAL

  • Privacy
  • CCPA: “Do Not Sell My Data”
  • Cookie Policy
  • Terms
Copyright © 2023 Informa PLC. Informa PLC is registered in England and Wales with company number 8860726 whose registered and Head office is 5 Howick Place, London, SW1P 1WG.